Frances Favaloro Poppell
Newalla,OK
Summary
Adaptable professional with extensive experience in customer service and air travel support. Known for active listening, reservation system updates, and handling customer needs with accuracy and professionalism. Focused on smooth service, clear communication, and efficient problem resolution.
Overview
16
16
years of professional experience
Work History
Concierge
Shawnee Memory Care
Shawnee , OK
08.2025 - Current
- Welcomed residents, families, and visitors at Shawnee Memory Care front desk, and fostering a warm and inviting environment.
- Oversaw visitor sign-ins and maintained up-to-date security log records, ensuring safety and compliance.
- Answered phone calls and routed questions to appropriate memory care staff.
- Sorted and delivered mail and packages to staff members, ensuring timely access to important communications.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Driver
DoorDash
Newalla, Oklahoma
06.2025 - 09.2025
- Accepted DoorDash delivery requests through app and routed orders efficiently.
- Picked up meals from restaurants and verified correct customer items.
- Delivered food to customer locations while following traffic laws and safety rules.
- Utilized GPS navigation to deliver packages accurately and on time.
- Adhered to traffic laws and regulations while ensuring safe operation of company vehicles.
Customer Service Representative
Southwest Airlines
Oklahoma City, Oklahoma
10.2010 - 08.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted Southwest Airlines customers with reservations, ticket changes, and travel questions.
- Updated reservation systems with schedule changes, cancellations, and rebooking needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Cost Accounting - Accounting And Finance
Healds Business College
Walnut Creek, CA06-1984
High School Diploma -
Antioch Senior High
Antioch, CA06-1981
Skills
- Front desk operations
- Reservation systems
- Customer service
- Travel logistics
- Multi-tasking
- Problem-solving
- Conflict resolution
- Active listening
- Polite telephone etiquette
Timeline
Concierge
Shawnee Memory Care
08.2025 - Current
Driver
DoorDash
06.2025 - 09.2025
Customer Service Representative
Southwest Airlines
10.2010 - 08.2022
Cost Accounting - Accounting And Finance
Healds Business College
High School Diploma -
Antioch Senior High