Frances GrandyTaylor
Manchester,CT
Summary
Certified Recovery support professional with strong background in helping individuals navigate their recovery journeys.
As both a peer and a supervisor of peers, I am skilled in fostering positive and supportive environment as well as knowledge of crisis intervention. I have demonstrated effective communication and empathetic listening skills to build trust and rapport with clients.
I am able to effectively collaborate with clinicians while working with clients and providing information and assistance as needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Institute of Living
01.2019 - Current
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges. I help patients navigate the system and find resources for housing, employment, social services and benefits.
Senior Certified Peer Support Specialist/Shift Supervisor
Behavioral Health Network
04.2019 - 05.2025
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Provided crisis intervention utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Provided leadership to staff to give them confidence in handling situations, and provided support them in regard to their own recovery journeys.
Community Support Specialist
Community Mental Health Affiliates Cmha
03.2015 - 06.2018
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
Education
Bachelor of Arts - Journalism And Mass Communication
Temple University
Philadelphia, PASkills
- Behavioral health interventions
- Mental health awareness
- Peer ethics and responsibilities
- Addiction and recovery support
Certification
Recovery Support Certification, Recovery University Advocacy2015
Peer Support Specialist , Kiva Academy 2023
Timeline
Senior Certified Peer Support Specialist/Shift Supervisor
Behavioral Health Network
04.2019 - 05.2025
Recovery Support Specialist
Institute of Living
01.2019 - Current
Community Support Specialist
Community Mental Health Affiliates Cmha
03.2015 - 06.2018
Bachelor of Arts - Journalism And Mass Communication
Temple University
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