Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frances Hernandez

Queens,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Bar Hostess/Server

Bar Francis
Brooklyn, NY
10.2023 - 12.2024
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Operated cash registers, handled money transactions, and issued receipts.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.

Sales Associate

Old Navy
Queens, NY
06.2023 - 10.2023
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Handled returns and exchanges according to company policies.
  • Upsold additional items based on customer interests and needs.
  • Computed purchases and received and processed cash or credit payment.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Assistant

IHL Group
New York, NY
06.2022 - 09.2022
  • Assisted in the preparation of reports, presentations and correspondence.
  • Organized and maintained filing systems for documents and records.
  • Reviewed and approved vendor invoices.
  • Entered data into databases accurately and efficiently.

Education

High School Diploma -

John Bowne
Flushing, NY
06-2023

Some College (No Degree) - Business

BMCC
Manhattan, NY

Skills

  • Reservation handling
  • Cash handling proficiency
  • Excellent customer service
  • Exceptional communication
  • Adaptability in Fast-paced environments
  • Effective multitasking

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Bar Hostess/Server

Bar Francis
10.2023 - 12.2024

Sales Associate

Old Navy
06.2023 - 10.2023

Assistant

IHL Group
06.2022 - 09.2022

High School Diploma -

John Bowne

Some College (No Degree) - Business

BMCC

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