Lizette Flores
Las Vegas,NV
Summary
Proven ability to solve problems, collaborate effectively, and communicate clearly in the hospitality industry. Strong critical thinking and active listening skills contribute to exceptional guest experiences. Committed to professionalism and enhancing guest satisfaction through effective hospitality practices.
Overview
2
2
years of professional experience
Work History
Charlie’s Sports Bar Hostess
Wynn Las Vegas
3131 Las Vegas Blvd S, Las Vegas NV 89109
08.2024 - Current
- Coordinate guest seating to enhance dining flow and guest satisfaction.
- Adapt quickly to dynamic service needs and guest requests.
- Managed reservation systems to optimize seating arrangements.
- Answering phone calls and making reservations, ensuring seamless communication.
Pool Attendant
Wynn/Encore Las Vegas
3131 Las Vegas Blvd S, Las Vegas NV 89109
04.2023 - 08.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Skills
- Excellent customer service
- Adaptability in Fast-paced environments
- Communication
- Stress tolerance
- Reservation handling
- Upselling strategies
Timeline
Charlie’s Sports Bar Hostess
Wynn Las Vegas
08.2024 - Current
Pool Attendant
Wynn/Encore Las Vegas
04.2023 - 08.2024