Frances Higdon
Cullowhee,NC
Summary
Dedicated professional with strong multitasking abilities and a proven track record in customer service. Known for handling difficult customer interactions with ease and ensuring balanced cash operations.
Overview
7
7
years of professional experience
Work History
Bartender/waiter/cook
Galaxy Lane and Games
Sylva, NC
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Cashier
McDonald's
Franklin, NC
03.2024 - 06.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Cashier/stocker
Biglots
Franklin, NC
01.2023 - 03.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balance throughout shifts.
- Trained new staff on register operations and customer service protocols.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Assistant Manager
Shoe Show
Sylva, NC
01.2019 - 03.2020
- Supervised daily operations to enhance team efficiency and customer service quality.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management processes to reduce stock discrepancies.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Collaborated with upper management to develop promotional campaigns and improve store performance.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and loyalty.
Education
High School Diploma - Getting GED Now
Penn Foster Career School
Online 06-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Handling difficult customers
- Cash register operation
- Professional appearance
Timeline
Cashier
McDonald's
03.2024 - 06.2024
Cashier/stocker
Biglots
01.2023 - 03.2024
Bartender/waiter/cook
Galaxy Lane and Games
01.2022 - Current
Assistant Manager
Shoe Show
01.2019 - 03.2020
High School Diploma - Getting GED Now
Penn Foster Career School