Frances Holland
Holland
Summary
Entry-level healthcare professional with foundational knowledge in medical billing, coding, and healthcare documentation through coursework and self-study. Strong background in customer service, data entry, and maintaining confidentiality. Motivated to build a career in healthcare administration and revenue cycle operations.
Overview
10
10
years of professional experience
Work History
General Merchandise Inventory Coordinator
Meijer
08.2018 - 01.2022
- Entered and maintained inventory data accurately, ensuring compliance with company procedures.
- Assisted customers and team members by organizing tasks and multitasking effectively to enhance service delivery.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Conducted regular inventory audits to verify accuracy and compliance with company standards.
Fashion Clerk
Meijer
05.2018 - 08.2018
- Assisted customers with product inquiries while delivering professional customer service.
- Processed daily sales transactions, ensuring accuracy in cash handling and maintaining precise inventory records.
- Maintained accurate inventory counts, identifying and reporting discrepancies to support inventory integrity.
- Stocked, organized, and replenished merchandise according to company standards.
Sales Associate
The Salvation Army Family Store
06.2014 - 05.2018
- Delivered excellent customer service while ensuring store organization and efficiency.
- Assisted customers with product inquiries and locating items to enhance shopping experience.
- Announced daily sales while designing end caps and shelves to effectively showcase promotions.
- Processed daily transactions and maintained accurate sales and inventory records to support efficient store operations.
Cashier
Dollar Tree Muskegon MI
06.2012 - 06.2014
- Processed sales transactions accurately, ensuring customer satisfaction and cash handling integrity
- Supported daily store operations, merchandising, and customer service to enhance shopping experience
- Maintained cleanliness, organization, and safety standards throughout store, fostering a welcoming environment
Internship
Muskegon Lakeshore Chamber of Commerce
06.2012 - 08.2012
- Coordinated assembly of member packets and gift bags for events.
- Educated locals and tourists about Muskegon, Michigan's history and culture.
- Ensured website link functionality to enhance user engagement and accessibility.
- Managed phone inquiries and maintained organized filing system for paperwork and mail.
Education
Medical Billing and Coding, Certificate -
Central Michigan University
Mount Pleasant, MI01-2024
Relevant Coursework in Elementary Education -
Walden University
Minneapolis, MN12-2020
Associate in Arts and Sciences - General Education
Muskegon Community College
Muskegon, MI12-2016
Skills
- Data entry accuracy
- Attention to detail
- Organizational skills
- Computer/Data Systems
- Customer support
- Team collaboration
- HIPAA awareness
- Confidentiality management
TRAINING / COURSES
- Healthcare Administrative & Patient Access Concepts
- Medical Terminology- Foundational
- HIPAA & Patient Privacy Fundamentals
- CPC Exam Preparation-AAPC
Timeline
General Merchandise Inventory Coordinator
Meijer
08.2018 - 01.2022
Fashion Clerk
Meijer
05.2018 - 08.2018
Sales Associate
The Salvation Army Family Store
06.2014 - 05.2018
Cashier
Dollar Tree Muskegon MI
06.2012 - 06.2014
Internship
Muskegon Lakeshore Chamber of Commerce
06.2012 - 08.2012
Medical Billing and Coding, Certificate -
Central Michigan University
Relevant Coursework in Elementary Education -
Walden University
Associate in Arts and Sciences - General Education
Muskegon Community College