Frances Holland
Holland,MI
Summary
Entry-level healthcare professional seeking a Patient Access or Scheduling role. Strong background in customer service, accuracy, and handling confidential information. Motivated to build healthcare experience while pursuing CPC certification. Frances Holland Seeking a remote entry-level medical coding and billing position where I can apply my self-study knowledge and coding certifications while gaining hands-on experience in a healthcare setting.
Overview
10
10
years of professional experience
Work History
General Merchandise Inventory Coordinator
Big Rapids
Big Rapids, MI
08.2018 - 01.2022
- Entered and maintained inventory data with a focus on accuracy and compliance with company standards
- Assisted customers and team members, demonstrating strong organizational and multitasking skills
Fashion Clerk
Big Rapids
Big Rapids, MI
05.2018 - 08.2018
- Processed daily sales transactions with a strong focus on accuracy in cash handling and inventory records.
- Stocked, organized, and replenished merchandise according to company standards.
- Assisted customers with product inquiries while delivering professional customer service.
- Maintained accurate inventory counts and reported discrepancies as needed.
Sales Associate
The Salvation Army Family Store
Big Rapids, MI
06.2014 - 05.2018
- Processed daily transactions and maintained accurate sales and inventory records.
- Delivered excellent customer service while ensuring store organization and efficiency.
- Assist customers with questions about product information or locating different items.
- Announce daily sales and design end caps and shelves.
Cashier
Dollar Tree Muskegon MI
Muskegon, MI
06.2012 - 06.2014
- Supported daily store operations, merchandising, and customer service
- Processed sales transactions accurately and handled cash responsibly
- Maintained cleanliness, organization, and safety throughout the store
Internship
Muskegon Lakeshore Chamber of Commerce
Muskegon, MI
06.2012 - 08.2012
- Answered phones, filed paperwork and mail.
- Organized member packets and gift bags.
- Shared historical, cultural, and knowledge about Muskegon Michigan with local and tourists.
- Checked for broken links on the company website
Education
Medical Billing and Coding, Certificate -
Central Michigan University
Mount Pleasant, MI01-2024
Relevant Coursework in Elementary Education - undefined
Walden University
Minneapolis, MN12-2020
Associate in Arts and Sciences - General Education
Muskegon Community College
Muskegon, MI12-2016
Skills
Customer Service
Patient Interaction
Willingness to learn
HIPAA Awareness
Reliability
Confidential Information Handling
Data Entry
Timeline
General Merchandise Inventory Coordinator
Big Rapids
08.2018 - 01.2022
Fashion Clerk
Big Rapids
05.2018 - 08.2018
Sales Associate
The Salvation Army Family Store
06.2014 - 05.2018
Cashier
Dollar Tree Muskegon MI
06.2012 - 06.2014
Internship
Muskegon Lakeshore Chamber of Commerce
06.2012 - 08.2012
Relevant Coursework in Elementary Education - undefined
Walden University
Associate in Arts and Sciences - General Education
Muskegon Community College
Medical Billing and Coding, Certificate -
Central Michigan University
TRAINING / COURSES
- Healthcare Administrative & Patient Access Concepts
- Medical Terminology- Foundational
- HIPAA & Patient Privacy Fundamentals
- CPC Exam Preparation-AAPC