Frances Houston

Work History

United West Labs - Chesapeake Regional Hospital

Chesapeake, VA

12.2021 - Current

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Used personal protective equipment correctly to protect coworkers and patients.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Packaged and shipped specimens to central lab daily.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Tracked collected specimens by initialing, dating and noting times of collection.
Centrifuged blood samples as outlined in clinical protocols.
Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.

EVMS ENT Surgeons

Norfolk, VA

02.2022 - 03.2022

Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Tested and recorded blood glucose levels.

Labs To Go

Norfolk, VA

11.2021 - 02.2022

Obtained client medical history, medication information, symptoms and allergies.
Collected histories, vitals and current complaints via patient interviews.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Welcomed patients and inquired about wellbeing since last treatment.
Obtained accurate medical histories from patients, highlighting critical information.
Verified appropriate lab couriers picked up collected lab specimens.
Offered age-appropriate patient care before, during and after exams.
Report significant information and changes in patient condition to nurse supervisor.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Prepared lab specimens for diagnostic evaluation.
Measured patient pulse oximetry.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Maintained detailed records of test results by entering data and patient information into computer.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Measured patient spirometry.
Oriented and trained new staff on proper procedures and policies.

Dog and Cat Animal Hospital

Norfolk, VA

05.2020 - 11.2021

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.