Frances Jefferson
Hayward,CA
Summary
Experienced clinical support professional with a proven track record in providing exceptional patient care and medical assistance. Proficient in efficiently managing clinical tasks, ensuring accurate maintenance of patient records, and supporting healthcare teams. Recognized for dedication to collaboration, adaptability, and achieving tangible results. Known for reliability, efficiency, and readiness to contribute effectively in fast-paced and ever-changing medical environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Support Technician
Marina Harbor Detox
08.2024 - Current
- Collaborated with nursing staff to ensure continuity of care, effectively managing multiple tasks simultaneously under high-pressure conditions
- Enhanced patient care by providing timely and accurate clinical support to medical staff
- Contributed to safer facility environment by adhering to infection control protocols and supporting cleanliness initiatives
- Supported achievement of departmental goals and objectives through proactive involvement in performance improvement initiatives
- Ensured compliance with industry regulations through meticulous record-keeping and attention to detail in documentation practices
- Promoted positive healthcare experience for patients, providing empathetic emotional support during challenging situations
Accessibility Services Assistant
California State University East Bay
10.2022 - 06.2024
- Assisted in maintaining and updating student files and confidential information
- Provided exam accommodations and support for students with disabilities in proctoring capacity
- Demonstrated understanding and adherence to standards for accessibility accommodations in exam settings
- Delivered excellent customer service and communication with students, faculty, and staff members
- Maintained accurate records and documentation of accommodation requests and services provided
- Assisted students with disabilities in accessing resources and accommodations for academic success
General Manager
Jimmy John's Gourmet Sandwiches
01.2018 - 08.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led team of 15+ staff in fast-paced restaurant, achieving over 95% customer satisfaction rate
- Developed and implemented employee training programs, boosting staff productivity and morale
- Managed all aspects of operations to ensure efficient and profitable business performance
Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2017 - 01.2018
- Managed inventory and maintained accurate records of deliveries for efficient logistics operations
- Trained and mentored staff on food safety, customer service, and proper food preparation techniques
- Led successful product launches and promotions, resulting in 15% increase in sales
- Resolved customer complaints effectively, maintaining high levels of satisfaction and repeat business
- Managed inventory, purchasing, and vendor relationships to optimize cost efficiency
- Resolved customer complaints effectively, maintaining high levels of satisfaction and repeat business, company procedures, and technology systems.
Delivery Driver
Jimmy John's Gourmet Sandwiches
03.2016 - 07.2017
- Safely navigated various routes while delivering goods to ensure timely drop-offs
- Collaborated with team members to coordinate efficient delivery routes and maximize productivity
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Maintained upbeat, positive attitude in busy, customer-focused environment
Cashier
Del Taco Inc.
10.2014 - 01.2016
- Managed cash register, handled cash transactions, and maintained accurate records
- Maintained cleanliness of work area and adhered to food safety regulations
- Worked flexible schedule and extra shifts to meet business needs
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
Education
Bachelor of Science - Health Sciences, Health Policy Concentration
California State University East Bay
Hayward, CA05-2024
Associate of Science - Math And Science
Norco College
Norco, CA06.2021
Associate of Arts - Kinesiology
Norco College
Norco, CA06.2019
Associate of Arts - Social And Behavioral Sciences
Norco College
Norco, CA06.2017
Skills
- Time management
- Critical thinking
- Organization
- File and record keeping
- Support services
- Computer skills
- Attention to detail
- Team collaboration
- Fast learner
Certification
- Mental Health First Aider
- Certified Jimmy John's Manager
References
- Eileen M. Coughlin, Educator at California State University East Bay, eileen.coughlin@csueastbay.edu, Mentor
- Angela Mierau, Franchisee Owner of Jimmy John's, (480) 818-8254, Former Supervisor
- Kenia Montoya, Accessible Testing Coordinator at California State University East Bay, (925) 435-7106, Former Supervisor
Timeline
Clinical Support Technician
Marina Harbor Detox
08.2024 - Current
Accessibility Services Assistant
California State University East Bay
10.2022 - 06.2024
General Manager
Jimmy John's Gourmet Sandwiches
01.2018 - 08.2022
Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2017 - 01.2018
Delivery Driver
Jimmy John's Gourmet Sandwiches
03.2016 - 07.2017
Cashier
Del Taco Inc.
10.2014 - 01.2016
- Mental Health First Aider
- Certified Jimmy John's Manager
Bachelor of Science - Health Sciences, Health Policy Concentration
California State University East Bay
Associate of Science - Math And Science
Norco College
Associate of Arts - Kinesiology
Norco College
Associate of Arts - Social And Behavioral Sciences
Norco College
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