Frances Lentz

• Managed product displays to enhance visual appeal and drive customer engagement.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Collaborated with team members to execute promotional setups and maintain brand standards.
• Supported sales initiatives by organizing merchandise according to seasonal trends and customer preferences.
• Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained a clean and organized checkout area to enhance shopping experience.
• Assisted in training new cashiers on store policies and register operations.
• Handled cash, credit, and debit transactions while ensuring compliance with company procedures.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.

Facilitate sales by eliciting customer requirements and recommending appropriate products, plans, installation contracts and credit card promotions.

Track orders and resolve all delivery issues to boost customer satisfaction. Worked with internal teams to administer refunds and warranty programs.

Significantly increased store sales by utilizing exceptional visual merchandising strategies and ensuring proper stocking of shelves.

Ranked number one in sales and credit card applications for two consecutive years.

Trained new employees how to use the cash computer and ordering systems as well as all department duties and responsibilities.

• Operated store equipment to promote safety and reduce injury.

• Developed and executed territory sales strategies to maximize market penetration.
• Cultivated relationships with key clients, enhancing customer loyalty and retention.
• Analyzed market trends to identify opportunities for product positioning and sales growth.
• Collaborated with cross-functional teams to optimize promotional campaigns and product launches.
• Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
• Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
• Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
• Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
• Monitored competitor activities within territory, adapting strategies to maintain competitive edge.
• Educated clients on latest product updates and enhancements, keeping them informed and engaged with brand.