Frances Lombert Camacho
Newark,DE
Summary
Seeking to maintain a full-time remote position that offers professional challenges with a reputable organization while utilizing interpersonal skills, excellent time management and problem-solving skills while succeeding at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Property Claims Representative
Selective Insurance
Remote
12.2022 - Current
- Delivers an outstanding customer service experience to internal, external, current, and prospective customers in a fast-paced environment while investigating and assessing commercial and homeowner's property damage claims, utilizing strong analytical skills and attention to detail to accurately determine coverage, liability, and settlement amounts.
- Collaborated with policyholders, contractors, and legal professionals to negotiate and settle complex property claims, ensuring prompt and fair resolution while communicating empathetically with customers and help them through their claim process in a fast and easy manner.
- Evaluates and settles commercial property-related damages (primarily) between $10,000 and $100,000 (aggregate); occasionally handles losses that exceed $100,000 in aggregate claim value
- Acts as initial responder for catastrophic claim events within the various regions.
- Responsible for all coverage determinations, negotiations, reserving and settlement within established authority
Claims Specialist II, Central Property
Nationwide
Remote
01.2021 - 12.2022
- Processed homeowner's, condo, renter's, and commercial claims with daily use of Xactimate and Xactanalysis, created self-written estimates, comparable estimates, and reviewed vendor estimates.
- Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers while adhering to high standards of professional conduct consistent with the delivery of outstanding service.
- Partners with Special Investigation Unit to Analyze claims data to identify fraud and abuse. and Subrogation to identify fraud and subrogation opportunities.
Inside Property Claims Adjuster Level II
Allstate Insurance Company
Remote
01.2020 - 01.2021
- Investigated assigned claims (homeowner's), promptly and effectively, with little to no direction and oversight while communicating empathetically with customers and help them through their claim process in a fast, fair and easy manner.
- Collaborated with policyholders, contractors, and legal professionals to negotiate and settle complex property claims, ensuring prompt and fair resolution while communicating empathetically with customers and help them through their claim process in a fast and easy manner.
- Interpret policies to decide how coverage applies and provide the customer with a detailed explanation of their coverage
- Analyzed claims data to identify fraud and abuse.
Account Specialist Inbound
Citadel Federal Credit Union
Exton, PA, USA
01.2019 - 01.2020
- Received incoming phone calls from current and prospective members, establishing and building relationships with existing and potential members while providing quality financial guidance, lending loan processing support, making product recommendations that benefit our members by fulfilling their current and future needs, and appropriately resolving any issues or concerns relating to members' account and accurately performing members' financial transactions.
- Established and built relationships with existing and potential members while providing quality financial guidance
- Provided product recommendations that benefit our members by fulfilling their current and future needs
- Appropriately resolved any issues or concerns relating to members’ account and Accurately performing members’ financial transactions
Bilingual Assistant Sales Manager (Spanish)/CEA
AT&T
Exton, PA, USA
12.2015 - 08.2018
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Developed effective sales team members through highly individualized coaching.
- Delivered the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
- Merchandising, Taking inventory, and resetting our store design as the seasons change and holidays arrive.
Bilingual Retail Sales Consultant (Spanish)
AT&T
Exton, PA, USA
11.2011 - 03.2015
- Maintained goals on a day to day and month to month basis
- Provided customer service while listening to the customer's needs to reduce churn and chargebacks by demonstrating product knowledge and perfecting selling strategies for the best results
- Participated in training sessions focused on improving selling skills and knowledge of products offered.
- Utilized resources to transition leads into prospective customers and consistently follow up with customers under contract.
- 2013 AT&T SUMMIT WINNER- Salesperson in the Top 2% in my region for high ranking in sales goals
Education
Associate of Arts - Business Administration
American InterContinental University
08.2018
Skills
- Ability to Work Under Pressure
- Relationship Management
- Negotiating
- Customer Service
- Problem-Solving
- Claims Adjusting
- Excellent Communication
- Documentation
- Dependable and Responsible
- Organizational Skills
Accomplishments
- 2013 AT&T SUMMIT WINNER- Salesperson in the Top 2% in my region for high ranking in sales goals
Languages
Spanish
Native/ Bilingual
Certification
- Active Claims Adjuster License NPN-19431805
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Property Claims Representative
Selective Insurance
12.2022 - Current
Claims Specialist II, Central Property
Nationwide
01.2021 - 12.2022
Inside Property Claims Adjuster Level II
Allstate Insurance Company
01.2020 - 01.2021
Account Specialist Inbound
Citadel Federal Credit Union
01.2019 - 01.2020
Bilingual Assistant Sales Manager (Spanish)/CEA
AT&T
12.2015 - 08.2018
Bilingual Retail Sales Consultant (Spanish)
AT&T
11.2011 - 03.2015
Associate of Arts - Business Administration
American InterContinental University
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