Summary
Overview
Work History
Education
Skills
Timeline
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Frances Lowrie Perry

Philadelphia,Pa

Summary

Energetic Servant Leader, dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for team building, leading and motivating as well as excellent customer service relations aptitude and relationship-building skills. Self-motivated leader who is results-driven, customer-focused and one who is committed to team success through hard work, attention to details and excellent organizational skills.

Overview

8
8
years of professional experience

Work History

Lead Conceige

The Arthaus
Philadelphia, PA
04.2022 - Current
  • Coaches team of 8-9 Concierges and Doormen in techniques necessary to complete job tasks.
  • Trains and coaches team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Establishes excellent rapport with all residents and guests
  • Evaluated employee skills and knowledge regularly, trains and mentors individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coordinates staffing for all events to ensure smooth operations.

Specialty Department Supervisor

The Home Depot
Philadelphia, PA
08.2019 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings from 18% to 40%.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Provides valuable input into operational and merchandising decisions to Operations/Management Team.
  • Supervises and trains staff of 12 on service techniques, boosting overall customer satisfaction.
  • Motivates associates to consistently deliver effective selling behaviors through coaching and recognition
  • Partnereswith merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up

Multi-Unit Manager/Assistant F&B Manager

HMS Host International
Philadelphia, PA
07.2015 - 09.2019
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed overstocking, restocking and inventory control procedures.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.

Education

Some College (No Degree) - Business Management

University of Phoenix
Tempe, AZ

High School Diploma -

East Orange Campus High School
East Orange, NJ
06.1981

Skills

  • Sales Reporting
  • Inventory and Supply Management
  • Financial Forecasting
  • Customer Service
  • Performance Management
  • Coaching and Mentoring
  • Recruitment and Training
  • Verbal and Written Communication
  • Motivational Leadership
  • Training and Development
  • Cash Handling and Reconciliation

Timeline

Lead Conceige

The Arthaus
04.2022 - Current

Specialty Department Supervisor

The Home Depot
08.2019 - Current

Multi-Unit Manager/Assistant F&B Manager

HMS Host International
07.2015 - 09.2019

Some College (No Degree) - Business Management

University of Phoenix

High School Diploma -

East Orange Campus High School

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Frances Lowrie Perry