Summary
Overview
Work History
Education
Skills
Software
Volunteer
Timeline
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Frances Martin

Retired
Cincinnati,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a customer focused industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Vice President Treasury Management

Huntington Bank
Cincinnati, OH
07.2001 - 08.2021

Treasury Management Sales Analyst 2009 - 2021

Focus - business customer between $1million to $20 million in annual reviewing, analyzing and recommending way to increase cash flow.

  • Developed and deepened client relationships to cement profitable partnerships.
  • Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • Drove sales by following up with leads and new customers through outbound calls.

Technical Support Specialist

Huntington Bank
Cincinnati, OH
07.2001 - 06.2007

Focus - Lockbox network support, Bankruptcies trustee desktop support, product support and training for business customer.

  • Troubleshot and maintained networking devices and infrastructure for Cincinnati lockbox
  • Purchased, setup and installed new computers.
  • Provided onsite training and setup for business customers for product and services.

Education

Bachelor of Arts - Marketing

University of Toledo
Toledo, OH
04.1974 - 06.1978

Skills

Customer assistance

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Software

Word

Excel

E-mail applications

Volunteer

League for Animal Welfare

Captain of singles tennis team


Timeline

Assistant Vice President Treasury Management

Huntington Bank
07.2001 - 08.2021

Technical Support Specialist

Huntington Bank
07.2001 - 06.2007

Bachelor of Arts - Marketing

University of Toledo
04.1974 - 06.1978
Frances MartinRetired