FRANCES MCNEEL
Reno
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Benefits Supervisor
Atlantis Casino Resort and Spa/Monarch Casino Resort and Spa
Reno, NV
08.2025 - Current
- Lead benefits administration processes, ensuring compliance with regulations and internal policies.
- Workday implementation team.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed annual open enrollment periods, ensuring timely communication with employees and smooth transitions to new plans.
- Served as the primary point of contact for employee inquiries regarding benefits, providing accurate information and resolving concerns efficiently.
- Conducted thorough audits of benefit plans, identifying discrepancies and rectifying issues promptly.
- Supported human resources functions such as benefits administration, policy enforcement, and employee relations matters as needed throughout the organization.
Employee Benefits Manager
Robert C. Placak & Associates
San Rafael, CA
12.2018 - 08.2025
- Administer, direct and review employee benefit programs, including integration of benefit programs.
- Design, evaluate and modify benefits policies to keep programs current, competitive and in compliance with legal requirements.
- Conduct regular audits of benefit data to maintain accuracy and compliance with federal regulations.
- Analyze market trends to make recommendations for future benefit enhancements or changes.
- Lead training sessions for managers, supervisors and employees on topics related to benefits administration.
- Assist employees with escalated benefit issues or questions, ensuring timely resolution and clear communication.
- Manage the annual open enrollment process, including employee communications and system updates.
- Worked closely with the payroll department to ensure accurate deductions for employee contributions toward benefits plans.
Business Office Manager
ABAM Industries
Reno, NV
01.2016 - 01.2019
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Structured internal operations and outlined policies and procedures.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed scheduling and coordination of meetings, ensuring optimal resource allocation.
- Supervised daily office functions, maintaining high standards of productivity and organization.
- Updated reports, managed accounts, and generated reports for company database.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Order Desk Supervisor | Sales Support
Martines Wines
Novato, CA
01.2006 - 12.2015
- Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems.
- Communicated with clients daily and responded to administrative requests.
- Achieved deadlines for rush orders coming through direct order entry, e-mails, or change coordination processes.
Education
Bachelor of Science (B.S.) - Business Administration, Human Resources Management
Western Governors University
02-2027
Skills
- Benefit policy interpretation
- Employee relations
- HRIS systems
- HR program development
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Reliability
- Critical thinking
- Excel
- Office administration
- Scheduling and calendar management
Certification
- Nevada State Life, Accident and Health Insurance Agent, California Life and Health Non-Resident Insurance Producer
- Nevada & California Division of Insurance
Timeline
Benefits Supervisor
Atlantis Casino Resort and Spa/Monarch Casino Resort and Spa
08.2025 - Current
Employee Benefits Manager
Robert C. Placak & Associates
12.2018 - 08.2025
Business Office Manager
ABAM Industries
01.2016 - 01.2019
Order Desk Supervisor | Sales Support
Martines Wines
01.2006 - 12.2015
Bachelor of Science (B.S.) - Business Administration, Human Resources Management
Western Governors University