Frances M. Falsey
Jamestown,Rhode Island
Summary
MBA with extensive healthcare management experience, focusing on financial and operations oversight. Successfully led service line development and managed budgets for over 600 FTEs, driving productivity improvements and strategic initiatives across multiple campuses.
Overview
40
40
years of professional experience
Work History
Director of Integrated Financial Services
YALE NEW HAVEN HEALTH-Lawrence &Memorial/Westerly Hospital
08.2019 - Current
- Collaborated with operational leaders to develop business plans and financial projections for new initiatives and labor resource requirements.
- Developed budgets and monitored budget mitigation initiatives throughout the fiscal year.
- Monitored key performance indicators related to plans and service lines, adjusting strategies to ensure alignment with organizational goals.
- Performed other duties to support system and local finance issues as assigned.
Senior Consultant
AMS CONSULTING
Burlington, USA
01.2017 - 01.2018
- Conducted labor benchmarking analysis for assigned clients to enhance workforce efficiency.
- Enhanced revenue cycle processes to streamline care access and optimize patient service.
System Vice President – Clinical Shared Services
CARE NEW ENGLAND (CNE)
Providence and Warwick, USA
01.2015 - 01.2017
- Oversaw operations for multiple hospital sites, such as Pathology/Laboratory Services, Diagnostic Imaging, Rehabilitation Services, MS Center, and hospital-based and off-site Cardiology and Vascular Testing.
- Reported to System EVP/COO regarding departmental operations.
- Led development and operations for consolidating laboratory services across three campuses, enhancing service efficiency and coordination.
- Created and managed capital and operational budgets, overseeing variance reporting and productivity monitoring for over 600 FTEs.
- Negotiated and reviewed contracts for Imaging and Rehab Services, addressing services in a union environment.
- Led team for system-wide Care Access initiative, streamlining patient access and improving service delivery across the organization.
Senior Vice President – Site Operations for Kent Hospital/CNE
CARE NEW ENGLAND (CNE)
01.2013 - 01.2015
- Administered ancillary clinical and outpatient services, including pathology/laboratory services, imaging/interventional radiology, therapies, cardiology testing, and physician practices, as well as non-clinical support areas such as engineering and maintenance, communications, security, biomedical engineering, environmental services, and food service.
- Developed and led administrative functions for Cardiovascular Service Line, enhancing operational effectiveness.
- Developed and submitted successful CON for elective and emergent Percutaneous Coronary Intervention (PCI); led the initiative team responsible for operationalizing PCI.
- Expanded practice operations by establishing two additional locations, increasing service accessibility.
- Administrative responsibility for ancillary clinical and outpatient services including Pathology/Laboratory Services, Imaging/Interventional Radiology, Therapies, Cardiology Testing and Physician Practices, Cardiac Catheterization Lab, Vascular Lab, MS Center, and Breast Health Center; for non-clinical support areas of Engineering and Maintenance, Communications, Security, Biomedical Engineering, Environmental Services, and Food Service.
- Prepared and monitored capital and operational budgets, managing variances and financial reporting for support and clinical ancillary operations with oversight of over 500 FTEs.
- Merger and Integration: Organized and led 35 operational/clinical teams integrating acquired hospital services into CNE.
- Construction: Successful design and completion of Medical Office Building and Cardiac Cath Lab.
- Facilitated accreditation processes for multiple healthcare services.: Reaccreditations by ICAEL (Nuclear Medicine), NAPBC (Breast Health Center), and American College of Radiology (ACR).
Vice President – Patient Care Services
CARE NEW ENGLAND (CNE)
01.2009 - 01.2013
- Administrative responsibility for ancillary clinical and outpatient services including Diagnostic Imaging/Interventional Radiology, Cardiology Testing and Cardiac Catheterization Lab, on- and off-site Vascular Lab, Respiratory Therapy, Wound and Hyperbaric Medicine, Outpatient Infusion, Sleep Lab, MS Center, Parkinson’s Center, Surgical Services business management, and Breast Health Center.
- Oversaw operations of specific cardiology testing and procedural areas.
- Breast Health Center Program Development (Kent Campus): Developed, operationalized, and led the Breast Health Center, an initial clinical collaborative program within CNE.
- Developed, operationalized, and led expanded cardiac service line, enhancing patient care and increasing service accessibility.
- Prepared, presented, and monitored capital and operational budgets, variances, and financial reporting.
- Oversaw an operational budget exceeding $104M covering more than 1,000 FTEs.
- Developed, operationalized, and led breast health center, establishing initial clinical collaborative program within CNE to improve patient outcomes.
- Achieved accreditations from ICAEL in Nuclear Medicine, the Undersea/Hyperbaric Medical Society, American Academy of Sleep Medicine (AASM), and Commission on Accreditation of Rehabilitation Facilities (CARF).
- Safe Transitions: Organized, developed content for, and facilitated the hospital’s Care Continuum Team, a coalition of community SNF partners, VNA, and hospital based departments.
Associate Vice President – Patient Care Services
CARE NEW ENGLAND (CNE)
01.2008 - 01.2009
Director of Finance – Patient Care Services
CARE NEW ENGLAND (CNE)
01.2006 - 01.2008
- Developed and deployed unit matrices by skill level to enhance day-to-day operations and optimize staff assignments, leading to improved Nursing productivity and monitoring reports.
- Partnering with Finance, developed/implemented a hospital-wide productivity monitoring system.
- Collaborated with Finance to develop and implement a hospital-wide productivity monitoring system that streamlined operations across departments.
- Led initiative and implemented online tool for Nursing, Ancillary and Access Services staff that automated awarding of open shifts.
- Resulted in staff autonomy and satisfaction and reduction in more than 20 FTEs in agency Nursing.
- Implemented and monitored Patient Throughput and Pharmacy department dashboards featuring key performance indicators, enabling data-driven decision making.
Senior Manager, Health Care Practice – Revenue Cycle, Access, and Operations
ERNST & YOUNG, LLP / CAPGEMINI / ACCENTURE
01.1997 - 01.2006
- Led cross-functional change management processes, planning and deploying technology across teams to enhance operational efficiency.
- Example of results included an increase of one-time cash of $52 million and $23 million in P&L improvements.
- Oversaw patient access, charge capture, denial management, and revenue enhancement initiatives for hospital and physician practice operations, ensuring alignment with organizational goals.
- Modules include automated work queue tools, measurement of associated key performance indicators to assess staff and financial performance.
- Created Revenue Cycle / Patient Access training curriculum, incorporating automated work queue tools and key performance indicators to measure staff and financial performance.
- Clients included major academic institutions in Northeast, Mid-Atlantic, and Midwest.
Senior Planning Associate
HOSPITAL OF SAINT RAPHAEL
New Haven, USA
01.1987 - 01.1997
- Developed and submitted Certificate of Need (CON) applications, ensuring compliance with state regulatory standards and aligning with department strategic goals.
- Created annual budget volume projections, aiding in financial planning and resource allocation.
- Assisted in developing strategic plans to enhance hospital services and patient care.
Administrative Coordinator for Operations
HOSPITAL OF SAINT RAPHAEL
New Haven, USA
01.1987 - 01.1997
- Reported to EVP/COO, managed operations improvement process and coordinated major building projects.
- Facilitated planning sessions to optimize facility space.
- Facilitated communication between departments to enhance operational efficiency.
Management Engineer
HOSPITAL OF SAINT RAPHAEL
New Haven, USA
01.1987 - 01.1997
- Performed internal consulting services, developed staffing benchmarks for hospital based departments and services.
- Introduced a patient acuity system to enhance care coordination across departments.
- Analyzed operational workflows to identify and implement process improvements.
- Collaborated with healthcare teams to enhance patient care delivery systems.
- Developed and maintained project timelines for engineering initiatives.
Statistical Coordinator/Department of Patient Care Services
HOSPITAL OF SAINT RAPHAEL
New Haven, USA
01.1987 - 01.1997
- Coordinated unit schedules and oversaw daily staffing of inpatient nursing units to ensure adequate coverage.
Education
MBA - Health Care Management
Rensselaer Polytechnic Institute
HartfordBachelor of Science - Health Care Management
Quinnipiac University
Certification - Mergers and Acquisitions
Skills
- Salary, non-salary, Capital budget development and monitoring; budget mitigation initiative development and monitoring
- Financial analysis and performance monitoring
- Revenue cycle management
- Care access strategy
- Effective communication and cross-functional collaboration
- Operations management
- Project management
Professional Memberships
- Healthcare Financial Management Association (HFMA), Member
- ACHE-RI, Board Member / Membership Committee lead (current)
- Ronald McDonald House CT / Western MA, Finance Committee Chair and Board Member
Timeline
Director of Integrated Financial Services
YALE NEW HAVEN HEALTH-Lawrence &Memorial/Westerly Hospital
08.2019 - Current
Senior Consultant
AMS CONSULTING
01.2017 - 01.2018
System Vice President – Clinical Shared Services
CARE NEW ENGLAND (CNE)
01.2015 - 01.2017
Senior Vice President – Site Operations for Kent Hospital/CNE
CARE NEW ENGLAND (CNE)
01.2013 - 01.2015
Vice President – Patient Care Services
CARE NEW ENGLAND (CNE)
01.2009 - 01.2013
Associate Vice President – Patient Care Services
CARE NEW ENGLAND (CNE)
01.2008 - 01.2009
Director of Finance – Patient Care Services
CARE NEW ENGLAND (CNE)
01.2006 - 01.2008
Senior Manager, Health Care Practice – Revenue Cycle, Access, and Operations
ERNST & YOUNG, LLP / CAPGEMINI / ACCENTURE
01.1997 - 01.2006
Senior Planning Associate
HOSPITAL OF SAINT RAPHAEL
01.1987 - 01.1997
Administrative Coordinator for Operations
HOSPITAL OF SAINT RAPHAEL
01.1987 - 01.1997
Management Engineer
HOSPITAL OF SAINT RAPHAEL
01.1987 - 01.1997
Statistical Coordinator/Department of Patient Care Services
HOSPITAL OF SAINT RAPHAEL
01.1987 - 01.1997
MBA - Health Care Management
Rensselaer Polytechnic Institute
Bachelor of Science - Health Care Management
Quinnipiac University