Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANCES MORRISON

HOUSTON,TX

Summary

Demonstrates consistent strong work ethic and adherence to company policy and procedures. Works independently, with minimal supervision, offering positive feedback and constructive criticism while maintaining a calm atmosphere. Through my dedication and friendly personality. I can bring strong customer service leadership to your company.

Overview

7
7
years of professional experience

Work History

Bus Operator

Metropolitan Transportation Authority
12.2022 - Current
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.

Web Advisor II / Customer Engagement Specialist

Endurance Corp / Newfold Digital
12.2017 - 12.2022
  • Met customer call guidelines for service levels, handle time and productivity
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Translated complex technical issues into digestible language for non-technical users
  • Assisted customers in identifying issues and explained solutions to restore service and functionality

Education

High School Diploma -

Forest Brook HS
Houston, TX
05.1999

Skills

  • Responds to Difficult Customers, De-escalation Techniques
  • Computer Proficiency, CRM Software & POS Systems
  • Inbound/Outbound Calling, LiveChat
  • Salesforce, Microsoft Office & G-Suite
  • Verbal & Written Communication
  • Billing Adjustments, Invoice Preparation
  • Refund/Returns Management System
  • Multitasking & Prioritization

Timeline

Bus Operator

Metropolitan Transportation Authority
12.2022 - Current

Web Advisor II / Customer Engagement Specialist

Endurance Corp / Newfold Digital
12.2017 - 12.2022

High School Diploma -

Forest Brook HS

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FRANCES MORRISON