Frances Oyola
Kissimmee
Summary
Dependable server, bartender, merchandiser, and technician successful in providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration, merchandising strategies, and resolving issues with customers, waitstaff and management. Eager to contribute to a growing company.
Overview
4
4
years of professional experience
Work History
Merchandiser
Breakaway Music Festival
04.2025 - 04.2025
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed visual merchandising plans and strategies to promote store offerings.
- Provided high-level customer service, resolving issues promptly.
Merchandiser
Florida Renaissance Festival
02.2025 - 03.2025
- Answered customer questions regarding store merchandise, department information, and pricing.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Bartender/Technician
Arcade Monsters
11.2023 - 02.2025
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Online Merchandiser/Technician
Intermark Inc
06.2021 - 01.2025
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
After-School Tutor
Valencia College
08.2024 - 11.2024
- Supported students with helpful study habits and exam strategies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored struggling, average, and advanced students in Language course materials.
Server/Bartender
Medieval Times Dinner & Tournament
08.2021 - 11.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Hooters Inc.
08.2021 - 10.2021
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando, FL05-2026
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2024
Technical Certificate - Operations Support And Services
Valencia College
Orlando, FL08-2023
High School Diploma -
Osceola County School of The Arts
Kissimmee, FL05-2021
Skills
- Drawer balancing
- Visual display installations
- Friendly customer service
- Mixology
- Team member support
- High volume dining
- Organization
- Merchandise planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandiser
Breakaway Music Festival
04.2025 - 04.2025
Merchandiser
Florida Renaissance Festival
02.2025 - 03.2025
After-School Tutor
Valencia College
08.2024 - 11.2024
Bartender/Technician
Arcade Monsters
11.2023 - 02.2025
Server/Bartender
Medieval Times Dinner & Tournament
08.2021 - 11.2023
Server/Bartender
Hooters Inc.
08.2021 - 10.2021
Online Merchandiser/Technician
Intermark Inc
06.2021 - 01.2025
Bachelor of Science - Computer Science
University of Central Florida
Associate of Arts - General Studies
Valencia College
Technical Certificate - Operations Support And Services
Valencia College
High School Diploma -
Osceola County School of The Arts
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