Frances A. Pantuso
Henderson,Nevada
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Manager
Dignity Healhcare
04.2006 - 04.2021
- Managed root cause analysis investigations, determining underlying issues and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Led Physician Peer Review
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
Registered Nuse
Dignity Health
02.2003 - 04.2006
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Education
Associate of Applied Science - Nursing
Middlesex County College
Edison, NJSkills
- Internal auditing
- Compliance monitoring
- Corrective actions
- Quality processes
- Continuous improvement
- Performance reviewing
- Documentation and reporting
- Problem resolution
Certification
Certified Professional in Healthcare Quality
Timeline
Quality Manager
Dignity Healhcare
04.2006 - 04.2021
Registered Nuse
Dignity Health
02.2003 - 04.2006
Associate of Applied Science - Nursing
Middlesex County College
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