Frances Quesenberry
Beckley,WV
Summary
Dedicated and compassionate Donor Coordinator with experience in coordinating and bereavement. Highly organized, detail oriented and possesses excellent communication skills to effectively work with healthcare teams, patients, and their families to ensure successful organ gifts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Donor Coordinator
LifeNet Health
10.2024 - Current
- Maintained calm demeanor during stressful situations to achieve objectives.
- Provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as, tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes.
- Provides support and guidance to family members of potential tissue, eye, and research donors by facilitating approach for donation.
- Makes independent decisions when approaching families based on training and experience. Collaborates with hospital staff, as well as, other LifeNet Health (LNH) staff to determine the appropriate time to approach the family to obtain authorization and preform the Donor Risk Assessment form.
- Provides quality customer service to all callers and have the ability to multi-task in a frequently fast-paced environment while having a high level of attention to detail.
- Facilitated communications between donors, recipients and site personnel throughout donation process.
Licensed Funeral Director
Rose and Quesenberry Funeral Home
11.2021 - 10.2024
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Helped families select funeral and burial details from range of available
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Served over 400 families a year.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
Medical Administrative Specialist
Veterans Affairs Medical Center
12.2020 - 11.2021
- Used several applications to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for fifty medical providers within medical facility, scheduling appointments, and handling patient inquiries.
Apprentice Funeral Director
Rose and Quesenberry Funeral Home
08.2018 - 12.2020
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Performed embalming procedures and updated case study reports.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Picked up deceased at private homes, hospitals and county morgues.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Completed death certificates, burial permits and other legal documents for families.
- Drafted and published up to 15 obituaries per week on behalf of families served.
Medical Grant Analyst
Marshall University Research Corporation
06.2015 - 08.2018
- Analyzed existing systems and recommended improvements and enhancements.
- Assisted with report specifications and testing by checking security and functionality.
- Worked collaboratively with department administrators to review costs.
- Guided policy updates and shepherded operational needs through administrative processes.
- Reviewed and approved expenditures for appropriate spending on grants.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
- Researched macroeconomic, industry and company-specific data to inform investment decisions.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
Education
Bachelor of Arts - History
Marshall University
Huntington, WV07-2018
Skills
- Active listening
- Analytical skills
- Community networking
- Professional demeanor
- Time management
- Written communication
- Time management abilities
- Attention to detail
- Empathy
- Crisis management
- Ethical standards
- Problem-solving aptitude
Certification
Licensed Funeral Director, State of WV
Licensed Crematory Operator, State of WV
Timeline
Donor Coordinator
LifeNet Health
10.2024 - Current
Licensed Funeral Director
Rose and Quesenberry Funeral Home
11.2021 - 10.2024
Medical Administrative Specialist
Veterans Affairs Medical Center
12.2020 - 11.2021
Apprentice Funeral Director
Rose and Quesenberry Funeral Home
08.2018 - 12.2020
Medical Grant Analyst
Marshall University Research Corporation
06.2015 - 08.2018
Bachelor of Arts - History
Marshall University
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