Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Frances Quintana Servin

El Paso,TX

Summary

Resourceful professional with extensive experience at EPISD's General Douglas MacArthur PK8. Skilled in maintaining and organizing confidential records, enhancing parental engagement, and bilingual communication. Proficient in database management, demonstrating high reliability and interpersonal skills.

Overview

29
29
years of professional experience

Work History

SCE Clerk I LPAC

MacArthur Intermediate
El Paso, TX
12.2017 - Current
  • Closely work with campus LPAC Administrator
  • Communicate and collaborate with District-level compliance clerk
  • Complete and file timely submission of all Limited English Proficiency Education (LEP Ed) documents
  • Compile student information into organized databases for easy access.
  • Follow processes under the Texas Education Agency LPAC manual for identification, placement, and review of all LEP Ed students, within PEIMS and District timelines
  • Collaborate with PEIMS/Registrar Clerks and English learner compliance coordinator to ensure accurate coding of LEP Education students
  • Assist in scheduling and preparation of testing and LPAC meetings for LEP Ed students
  • Serve as a liaison between the school and parents of LEP students
  • Attend mandatory staff development activities, as needed, to perform job functions and improve performance
  • Host and conduct meetings and presentations for parents of LEP student
  • Print, cross reference and verify PEIMS LEP coding with administration, as required
  • Submit all Limited English Proficiency Education (LEP Ed) documents on time.
  • Follow TEA LPAC manual procedures for identifying and placing LEP Ed students within PEIMS and District timelines.
  • Schedule and prepare for testing and LPAC meetings for LEP Ed/SCE students.
  • Serve as a liaison between the school and parents of LEP students.
  • Attend necessary staff development to enhance performance.
  • Lead meetings and presentations for parents of LEP students.
  • Verified accuracy of all PEIMS LEP coding with administration as required by TEA before submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Communicated with customers and employees to answer questions or explain information.

Parent Involvement Assistant/Campus Clerk

MacArthur Intermediate
El Paso, TX
10.2016 - 12.2017
  • Prepare, organize and maintain confidential student records and documents
  • Communicate and assist students, parents, faculty, and staff appropriately to maintain good customer relations
  • Keep and submit clerical records for all activities pertaining to any appropriate parental engagement effort as well as keeping the entitlement compliance folder documentation in order
  • Serve as a liaison between the school and parents with regard to Title I (school-wide) requirements
  • Assist administration with arrangements for Title I parent presentations
  • Recruit parents to assist in the development, implementation and evaluation of school-wide programs, district parental engagement policies, the schools’ parent involvement plan, and the school-parent compact
  • Organize and maintain all confidential documentation requirements for the Volunteers In Public School (VIPS) for the El Paso Independent School District
  • Maintain interpersonal relationships with our campus Partners in Education including our Military Partners in Education
  • Created memos, letters, emails, reports, presentations as requested by administration.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Answered multi-line telephone system and routed calls to appropriate personnel

Non-CEP Campus/Nutrition Clerk

MacArthur Intermediate
El Paso, TX
10.2015 - 10.2016
  • Prepare and maintain confidential records and documents of students
  • Communicate with students, parents, staff and faculty appropriately to maintain good customer relations
  • Prepare, reconcile and receipt daily financial record
  • Maintain an establish filing system to accurately record all finances for our campus cafeteria
  • Input data into computer system and run programmed reports
  • Communicate all necessary information to Student Nutrition Application Center (SNAC)
  • Distribute, collect, and review completed meal application
  • Obtain from SNAC meal application status of transfer students

Parent Engagement Leader

MacArthur Intermediate
El Paso, TX
08.2014 - 10.2015
  • Keep and submit clerical records for all activities pertaining to any appropriate parental engagement effort as well as keeping the entitlement compliance folder documentation in order
  • Hosted and conducted computer classes for beginners and ESL classes for Spanish speaking parents and community members
  • Serve as a liaison between the school and the parents with regard to Title I (school-wide) requirements
  • Assist administration with arrangements for Title I parent presentations
  • Recruit parents to assist in the development, implementation and evaluation of school-wide programs, district parental engagement policies, the schools’ parent involvement plan, and the school-parent compact

911 Operator

City of El Paso Communications
El Paso, TX
04.1996 - 06.2000
  • Gather and interpret pertinent facts from distressed or irate callers to ascertain type of call for service
  • Maintained and managed accurate records or recordings for public information and legal use
  • Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies
  • Monitor a variety of electronic equipment and radio channels
  • Perform related incidental duties contributing to realization of unit or team objectives as required
  • Answered managed or redirected incoming and outgoing emergency and non-emergency calls while evaluating the need for services based on nature, geographical location and governmental jurisdiction of each call
  • Successfully completed NCIC/TCIC and TLETS certifications

Education

Diploma -

El Paso High School
El Paso, TX

Diploma - Medical Office Specialist

International Business College
El Paso, TX

Skills

  • TEAMS, Frontline, Ellevation, Eduphoria, Microsoft Word, Excel
  • OneDrive, Outlook
  • Office 365 proficiency
  • DRC Insight for online testing
  • Texas Assessment Management System
  • Texas Student Data Systems
  • Records retrieval
  • Operate all office equipment, and skillfully manage multiline telephone systems
  • Maintain confidential records
  • File, organize, and prepare confidential records
  • File and database management
  • Faithful, trustworthy, dependable, and resourceful
  • Verbal and writing communication
  • High energy, peer relationships, interpersonal skills
  • Phone etiquette, customer service
  • Schedule, calendar, and time management

Accomplishments

  • Advocating for students and families of special needs, and dual language
  • Multiple and consistent positive employee evaluations
  • Various department and city commendations for teamwork, work judgment, and ability to make sound decisions while under pressure as a 911 operator for the city of El Paso

References

  • Veronica Duron, former Gen. Douglas MacArthur PK-8 assistant principal, (915) 356-8418
  • Sarah Catherine James, Logan ES Principal, (915) 841-7077, (915) 236-5750
  • Rose Ann Martinez, retired Gen. Douglas MacArthur PK-8 principal, (915) 861-1350
  • Alfonso Gamboa, CTC at Gen. Douglas MacArthur Pk-8, (915) 603-7634
  • Leti Parras, EPISD Digital and Learning Resources Secretary, former Gen. Douglas MacArthur Pk-8 Bookroom Clerk,(915) 230-2402, (915) 252-9738

Timeline

SCE Clerk I LPAC

MacArthur Intermediate
12.2017 - Current

Parent Involvement Assistant/Campus Clerk

MacArthur Intermediate
10.2016 - 12.2017

Non-CEP Campus/Nutrition Clerk

MacArthur Intermediate
10.2015 - 10.2016

Parent Engagement Leader

MacArthur Intermediate
08.2014 - 10.2015

911 Operator

City of El Paso Communications
04.1996 - 06.2000

Diploma -

El Paso High School

Diploma - Medical Office Specialist

International Business College

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Frances Quintana Servin