Summary
Work History
Skills
Languages
Timeline
Generic

Oralia Turcios

Houston,TX

Summary

Detail-oriented clerical professional with over 10 years of experience in data entry, records management, and administrative support. Proven ability to maintain accurate databases, handle confidential information, and support daily office operations in fast-paced environments. Reliable, organized, and skilled in office software and recordkeeping systems.

Work History

Counselor's Office Clerical Assistant

Deer Park ISD
Houston, TX
2014 - 2025
  • Managed daily clerical tasks in a fast-paced school environment.
  • Assisted counselors with scheduling appointments and maintaining records.
  • Coordinated communication between students, parents, and staff effectively.
  • Maintained student files and ensured confidentiality of sensitive information.
  • Assisted organizational efforts by filing, entering data and answering phones.

Bilingual Teacher's Aide

Deer Park ISD
Houston, TX
2006 - 2014
  • Supported lesson implementation by assisting teachers with classroom instruction and activities
  • Provided bilingual academic support to small groups and individual students
  • Reinforced lessons and assisted with classroom management as needed
  • Assumed responsibility for supervising the class in the teacher’s absence
  • Organized and prepared instructional materials and paperwork for classroom use

Customer Service Representative

Concord Insurance
Houston, TX
2000 - 2006
  • Processed customer payments, ensuring accuracy and confidentiality in all transactions.
  • Entered, verified, and maintained insurance and customer information in database programs.
  • Resolved routine customer issues through effective problem-solving techniques.
  • Maintained accurate filing systems and customer records to support operational efficiency.
  • Executed administrative tasks to facilitate seamless office operations.

Skills

  • Data entry and record verification
  • Records management (digital and physical filing systems)
  • Appointment scheduling and calendar coordination
  • Confidential document handling and data privacy
  • Office administration and clerical support
  • Database systems and information management
  • Professional phone etiquette and call handling
  • Written and verbal communication
  • Communication coordination with staff, parents, and clients
  • Microsoft Word
  • Microsoft Excel (basic spreadsheets and data entry)
  • Microsoft Outlook (email and scheduling)
  • Experience with large-scale database systems (Frontline Education, Skyward, Eduphoria)
  • Visitor management and check-in systems (Raptor)
  • Copying, scanning, faxing, and document management systems

Languages

Spanish
Native/ Bilingual

Timeline

Counselor's Office Clerical Assistant

Deer Park ISD
2014 - 2025

Bilingual Teacher's Aide

Deer Park ISD
2006 - 2014

Customer Service Representative

Concord Insurance
2000 - 2006

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Oralia Turcios