Guadalupe Phillips
Houston
Summary
Organized professional with a background as a Counselor's Office Clerical Assistant. Possess relevant experience in managing office tasks, coordinating appointments, and maintaining confidential student records. Equipped with strong communication skills, and adept at fostering positive relationships with students, staff, and parents. Demonstrated effectiveness in improving office efficiency and streamlining processes for optimal functionality. Adaptable professional with a quick learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Counselor's Office Clerical Assistant
Christa McAuliffe Middle School
Houston
11.2019 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Greeted visitors, ascertained the nature of their business, and directed them to appropriate personnel or office.
- Answered and directed telephone calls, providing general information and taking messages.
- Received and distributed mail, letters and packages.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Utilized computer software programs such as Microsoft Word to type correspondence for counselors' signature.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted organizational efforts by filing, entering data and answering phones.
Administrative Clerk
Wunderlich Intermediate School
Houston
03.2014 - 11.2019
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided assistance to other departments when needed.
- Greeted and signed in visitors to facilitate front office operations.
- Answered phone to take messages or redirect calls to colleagues.
- Copied, sorted and filed records of office activities and business transactions.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Delivered exceptional customer service through direct communication with clients and team members.
- Resolved customer complaints in a timely manner.
- Provided administrative support to the executive team.
Education
Associate of Applied Science - General Office Administration Bilingual
Houston Community College
Houston, TX05-2013
Associate of Arts - General Office Administration
Houston Community College
Houston, TX05-2012
Skills
- Multitasking Abilities
- Word processing
- Problem-solving aptitude
- Multi-line phone systems
- Time management
- Document scanning
- Filing and data archiving
- Teamwork and collaboration
- Scheduling coordination
- Clerical Tasks
- Proofreading documents
- Excel spreadsheets
- Fluent bilingualism (Spanish)
Languages
Spanish
Professional
Timeline
Counselor's Office Clerical Assistant
Christa McAuliffe Middle School
11.2019 - Current
Administrative Clerk
Wunderlich Intermediate School
03.2014 - 11.2019
Associate of Applied Science - General Office Administration Bilingual
Houston Community College
Associate of Arts - General Office Administration
Houston Community College