FRANCES RIVERA
Dallas,Texas
Summary
Experienced Field Adjuster known for high productivity and efficient task completion. Specialize in damage assessment, claim investigation, and negotiation skills. Excel in communication, problem-solving, and adaptability to achieve optimal outcomes in challenging situations. Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Appraiser
Fair Deal Claims
Dallas, TX
01.2022 - Current
- Administered appraisals for both insured individuals and carrier parties.
- Conducted on-site inspections with the opposing appraiser to assess damages caused by wind, hail, fire, water, flood, vandalism, or other disasters or losses.
- Coordinated with contractors when necessary in order to obtain additional information about an estimated repair cost.
- Developed detailed reports that identified the extent of damage, estimated repair costs, and determined replacement values.
- Negotiate with the opposing appraiser to ensure that accurate settlement amounts are reached.
- Coordinate and perform an inspection with the opposing appraiser and umpire when necessary to reach a fair claim resolution.
Field Adjuster
Worley, The Best Claims Solution, Pilot, Legion, Fair Deal Claims, & Allcat
08.2018 - Current
- Field Adjuster for Residential, Commercial, Large Loss, & Daily Claims- American Family, ECM, TML, Minuteman, Grinnell Mutual, Hawkeye, Glatfelter, State Farm, Geovera, Berkshire Hathaway Guard Insurance, Progressive, AAA, and Travelers.
- Administered residential and commercial claims for daily operations and catastrophic events.
- Investigate, evaluate and adjust insurance claims in accordance with established procedures.
- Utilize Xactimate for accurate loss estimation.
- Address substantial content losses using XactContents
- Re-inspect and reconcile differences between estimates
- Determine the residential value of the home (ITV Reports).
Field Residential Flood Adjuster
Pilot Catastrophe Services
10.2022 - 08.2023
- Assessed damage to homes due to flooding, and determined the scope of repairs needed.
- Analyze insurance policies to assess coverage for flood-related claims.
- Provide Preliminary Report & Flood Questionnaire within 24 hours of inspecting the loss
- Create Valuation Reports and estimate the loss using Xactimate
- Address substantial content losses using XactContents
- Manage all supplements including water mitigation and contents
Property Desk Adjuster Trainer/ Manager
The Best Claims Solutions
Irving, TX
01.2018 - 07.2018
- Assist adjusters in claims processing
- Guide adjusters in implementing new procedures focused on client demands and organizational development
- Managed reviews of adjuster files
Property Desk Adjuster
Worley & The Best Claims Solutions
10.2014 - 12.2017
- Handle residential weather related and daily claims
- Investigate, determine coverage, and adjust all elements of the loss
- Manage content losses utilizing XactContents.
- Handle additional living expenses
- Reconcile differences between estimates
- Determine approval or denial coverage decisions and generate denial letters when warranted
Education
IAUA Certified Property Insurance Appraiser -
IAUA
01-2024
NFIP Certified -
NFIP
01-2024
USAA Certification -
USAA
01-2017
State Farm Auto Certification -
State Farm
01-2016
State Farm Fire Certification -
State Farm
01-2015
The Adjuster School -
The Adjuster School
01-2013
High School -
Lewisville High School
Lewisville01-2009
Skills
- Customer service excellence
- Xactimate expertise
- Negotiation expertise
- Computer proficiency
- Policy analysis
- Risk evaluation and mitigation
- Strong leadership
- Time management
- Problem solving
- Multi-Tasking Capability
Certification
FCN: 0070008114, AK, AL, AR, AZ, DE, FL, ID, IN, KY, LA, ME, MN, MS, MT, OK, OR, SC, TX, UT, WV, Licensed Independent Adjuster
Xactnet Address
FRANCES2@FRANCES.THE_COLONY.TX
Languages
Spanish
Professional
References
References available upon request.
Timeline
Field Residential Flood Adjuster
Pilot Catastrophe Services
10.2022 - 08.2023
Insurance Appraiser
Fair Deal Claims
01.2022 - Current
Field Adjuster
Worley, The Best Claims Solution, Pilot, Legion, Fair Deal Claims, & Allcat
08.2018 - Current
Property Desk Adjuster Trainer/ Manager
The Best Claims Solutions
01.2018 - 07.2018
Property Desk Adjuster
Worley & The Best Claims Solutions
10.2014 - 12.2017
IAUA Certified Property Insurance Appraiser -
IAUA
NFIP Certified -
NFIP
USAA Certification -
USAA
State Farm Auto Certification -
State Farm
State Farm Fire Certification -
State Farm
The Adjuster School -
The Adjuster School
High School -
Lewisville High School
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