Sebastian Melo
Katy
Summary
Detail-oriented Appraiser, Roofing Contractor, and COO with expertise in efficient data collection, safety enforcement, and process optimization. Skilled in Xactimate estimates, claim management, and developing high-performing teams. Proven track record in boosting operational efficiency and revenue through strategic scheduling, accurate job bidding, and exceptional customer service.
Experienced with property and casualty claim evaluations, ensuring accurate and fair settlements. Utilizes analytical skills and critical thinking to assess damages and determine values effectively. Track record of strong communication and negotiation skills, fostering productive relationships with clients and colleagues.
Overview
9
9
years of professional experience
Work History
Insurance Appraiser
MBK Solutions
09.2024 - Current
- Minimized errors in loss evaluations by conducting detailed research on local market conditions and construction costs before performing appraisals.
- Maintained organized records of all completed appraisals, enabling easy retrieval when needed for future reference or disputes.
- Established trust with clients through transparent communication about the appraisal process and findings.
- Prepared insurance forms to indicate repair-cost estimates and recommendations.
- Stayed current on industry regulations and certification requirements, ensuring continuous professional development and expertise in the field of insurance appraising.
- Maintained up-to-date knowledge of industry trends, enabling accurate assessment of property values and damage costs.
- Ensured compliance with company guidelines and regulations during all stages of the appraisal process.
- Streamlined the claims process for policyholders through efficient appraisal scheduling and timely followups.
- Successfully negotiated settlements with claimants and insurers.
- Enhanced customer satisfaction by conducting thorough insurance appraisals and providing accurate estimates.
Insurance Appraiser
Tectum Consulting LLC
10.2020 - 09.2024
- Streamlined appraisal process with the implementation of efficient data collection methods and research techniques.
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Maintained high work volume and tight deadlines.
- Enhanced appraisal accuracy by conducting thorough research and utilizing industry-leading tools.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
- Utilized advanced software programs to expedite report generation and improve overall efficiency.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
- Completed comprehensive property inspections for accurate and reliable valuation assessments.
Roofing Contractor
MBK Solutions
03.2017 - Current
- Maintained safe working conditions on job sites, conducting regular safety meetings and enforcing proper use of protective gear.
- Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
- Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
- Reduced project delays by effectively managing subcontractor schedules and coordinating material deliveries.
- Ensured top-notch workmanship by leading a team of skilled professionals, providing necessary training and guidance.
- Increased company revenue through accurate job bidding and cost estimation strategies.
- Improved roof installation quality by implementing thorough inspection processes and strict adherence to safety protocols.
- Demonstrated exceptional problem-solving skills in resolving complex roofing issues promptly and effectively.
- Contributed to business growth with effective marketing strategies targeting new customers in untapped markets.
- Enhanced client trust by providing transparent progress updates throughout each phase of the project lifecycle.
- Conducted detailed site evaluations prior to each project, identifying potential challenges or obstacles before work commenced.
- Developed strong relationships with suppliers, negotiating favorable pricing for materials and equipment.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Assessed roofs for signs of damage or wear and tear after storms.
COO
K Pool Services
04.2016 - 09.2017
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Mentored employees at all levels within the organization to support their professional development goals.
Customer Service Representative
Leslie's Pool Supplies
01.2016 - 04.2016
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Taylor High School
08.2018
Skills
- Xactimate estimates
- Claim Supplements
- Claim Management
- Professional ethics
- Policy analysis
- Damage assessment
- Property inspection
- Cost estimation
- Problem-solving
- Customer service
- Residential roofing
- Project planning and development
Accomplishments
- Documented and resolved Appraisals which led to resolution of impasse between insurance carrier and Insured in over 800 claims.
- Successfully managed over 100 roofing projects.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Appraiser
MBK Solutions
09.2024 - Current
Insurance Appraiser
Tectum Consulting LLC
10.2020 - 09.2024
Roofing Contractor
MBK Solutions
03.2017 - Current
COO
K Pool Services
04.2016 - 09.2017
Customer Service Representative
Leslie's Pool Supplies
01.2016 - 04.2016
High School Diploma -
Taylor High School
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