Summary
Overview
Work History
Education
Skills
Timeline
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Frances Rodriguez

Houston,United States

Summary

Enthusiastic and energetic Copy Clerk looking for a dynamic, fast paced position to help promote student success. Adaptable and focused with an unparalleled work ethic and dedication to providing support wherever needed.

Overview

3
3
years of professional experience

Work History

Copy Clerk

Houston ISD
Houston, Texas
08.2023 - Current
  • Maintained paper filing systems by organizing copies of documents.
  • Loaded copy machines with paper and other supplies as needed and ensure quality control checks on all copied materials.
  • Provided assistance with basic troubleshooting when copy machine malfunctioned.
  • Assisted in maintaining inventory levels of copy supplies such as toner cartridges and paper stock.
  • Monitored student medications in accordance with state regulations and school policies, when nurse is absent.
  • Provided assistance to parents with enrollment forms and school policies.
  • Answered phone calls from parents and vendors regarding questions about school operations.
  • Scheduled appointments for parents, teachers, and administrators.
  • Greeted students, parents, and visitors entering the school.
  • Provided administrative support to faculty and staff members.

Customer Service Teller

CURO Financial Technologies
Houston, Texas
02.2021 - 08.2023
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting products and services in customer interactions.
  • Checked stock to determine inventory levels and maintain office supply products.

Education

High School Diploma -

Barbara Jordan High School
Houston, TX
05-2010

Associate of Arts -

Houston Community College
Houston, TX

Skills

  • Adaptable nature
  • Problem-solving skills
  • Student Engagement
  • cross-functional collaboration
  • Inbound and outbound calling
  • Resolving conflicts

Timeline

Copy Clerk

Houston ISD
08.2023 - Current

Customer Service Teller

CURO Financial Technologies
02.2021 - 08.2023

High School Diploma -

Barbara Jordan High School

Associate of Arts -

Houston Community College

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Frances Rodriguez