Frances Santiago Aquino
Brooksville,FL
Summary
Focused professional experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.
Overview
39
39
years of professional experience
Work History
DOJ Accredited Representative
Catholic Charities Of Dade City, Florida
04.2024 - Current
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
- Apprised clients of potential risks and costs associated with each course of action.
- Built effective relationships with business partners to facilitate immigration program activities.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Conducted client intake interviews to determine client service need and eligibility.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Met with clients to gather information, prepare documentation and determine necessary actions.
- Prepared affidavits, waivers, and translations for ongoing cases.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Law Enforcement Officer
New York City Police Department
07.1985 - 08.2005
- Prevented escalation of conflicts by effectively mediating disputes between parties involved in incidents.
- Talked regularly with citizens to establish rapport and become a familiar presence in the area.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
- Assisted in special investigations and crime prevention programs.
- Improved traffic flow and reduced accidents by enforcing traffic regulations and monitoring intersections.
- Gathered necessary information for court appearances and testified as a witness under oath.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Monitored criminal activity in the community to identify suspicious activity.
- Decreased criminal activity in NYC by organizing community vigilance initiatives and preparing neighborhood crime reports.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYIMMIGRATION ACCREDITED REPRESENTATIVE - IMMIGRATION LAW
Villanova University
Villanova, PA05.2024
Skills
- Bilingual
- Customer service
- Organization
- Microsoft Office
- Verbal and written communication
- Teamwork
- Multitasking abilities
- Training & Development
- Data management
- Supervision
Timeline
DOJ Accredited Representative
Catholic Charities Of Dade City, Florida
04.2024 - Current
Law Enforcement Officer
New York City Police Department
07.1985 - 08.2005
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
IMMIGRATION ACCREDITED REPRESENTATIVE - IMMIGRATION LAW
Villanova University
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