Frances Sargent
Indianapolis
Summary
Professional technician with strong track record of maintaining and repairing diverse equipment. Known for reliability and adaptability, contributing to team success and meeting dynamic workplace needs. Expertise in diagnostics, problem-solving, and ensuring operational efficiency.
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures, and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Biomedical Repair Technician
Roche
04.2017 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Diagnosed and repaired mechanical issues, ensuring optimal performance of equipment.
- Conducted thorough inspections and troubleshooting of Cobas Liat units to uphold operational standards.
Production Technician
Roche
07.2016 - 04.2017
- Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
- Verified part numbers, and placed parts in appropriate shipping containers.
- Recognized and reported defective material and equipment to shift supervisor.
- Observed all safety policies and procedures.
- Inspected finished medical devices for quality assurance and adherence to specifications.
Production Associate
Roche
01.2015 - 07.2016
- Assembled diabetic test kit products according to changing daily work orders and specific customer needs.
- Organized work to meet demanding production goals.
- Kept work area clean, neat and organized to prevent accidents.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Took part in all company-offered training sessions, improving and acquiring knowledge needed.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
Telephone Operator
Crackers Comedy Club
06.2011 - 05.2012
- Supported customers by managing numeruos calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Connected callers with appropriate professional, department or business.
Cashier
Cracker Barrel
02.2008 - 11.2010
- Operated cash register for cash, check and credit card transactions.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
MCL
04.2005 - 07.2008
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Associate of Applied Science - Business Administration
Purdue University
West Lafayette, IN10-2023
Skills
- Hand tool knowledge
- Testing and evaluation
- Policy and procedure understanding
- Safety and compliance
- Troubleshooting and diagnostics
- Maintenance and repair
- Extremely organized
- Package preparation
- Cleaning and sanitizing
- Dedicated team player
- Valid drivers license
- Able to lift 50 pounds
- Quick learner
- Computer knowledge
- Flexible schedule and availability
- Fast and efficient
- Recycling
- Equipment repair
- Technical diagnostics
Timeline
Biomedical Repair Technician
Roche
04.2017 - Current
Production Technician
Roche
07.2016 - 04.2017
Production Associate
Roche
01.2015 - 07.2016
Telephone Operator
Crackers Comedy Club
06.2011 - 05.2012
Cashier
Cracker Barrel
02.2008 - 11.2010
Cashier
MCL
04.2005 - 07.2008
Associate of Applied Science - Business Administration
Purdue University
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