Frances Simon
Tucson,Arizona
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
Language
35
35
years of professional experience
Work History
Associate
Amazon
Tucson, AZ
11.2023 - Current
- Assisted team members with order picking and packing processes.
- Maintained cleanliness in the warehouse at all times.
- Utilized hand-held scanners to accurately record product information.
- Identified order discrepancies and damaged items and notified supervisor.
Certified Nursing Assistant
Arizona State Prison Complex Tucson
Tucson, AZ
07.2023 - 11.2023
- Assisted inmates with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient care areas in correctional facility.
- Documented patient progress and care provided in electronic health records.
- Collaborated with multidisciplinary team to develop individualized care plans.
- Answered call lights promptly and responded to patient needs accordingly.
- Responded to medical emergencies, following protocols to ensure inmate safety.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Warehouse Associate
HomeGoods Distribution Center
Tucson, Arizona
06.2021 - 11.2022
- Operated warehouse equipment for efficient material handling and transportation.
- Sorted and organized inventory to maintain a clean and efficient workspace.
- Loaded and unloaded shipments following safety protocols and procedures.
- Collaborated with team members to meet daily operational goals effectively.
- Followed company policies for proper handling of hazardous materials safely.
Customer Service Representative
Everise
Tucson, Arizona
06.2017 - 07.2021
- Provided exceptional customer support through multiple communication channels.
- Resolved customer inquiries using company-specific knowledge and resources.
- Managed escalated issues by following established protocols effectively.
- Engaged with customers to gather feedback for service enhancements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Patient Care Tehnician
Bannerhealth
Tucson, Arizona
05.1991 - 01.2017
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records system.
- Supported nurses during procedures by preparing necessary supplies and equipment.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Certificate - Radiology
Health Careers
Tucson, AZ06-1985
GED -
North Valley Occupational Center
San Fernando California05-1979
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Skills
- Vital signs monitoring
- Team collaboration
- Problem solving
- Conflict resolution
- Decision-making
- Reliable and punctual
- Data entry
- Customer engagement
- Customer service
- EMR charting
- Issue resolution
- Production support
- Patient evaluation
- Order fulfillment
- Process improvement
Languages
English
Professional
References
References available upon request.
Timeline
Associate
Amazon
11.2023 - Current
Certified Nursing Assistant
Arizona State Prison Complex Tucson
07.2023 - 11.2023
Warehouse Associate
HomeGoods Distribution Center
06.2021 - 11.2022
Customer Service Representative
Everise
06.2017 - 07.2021
Patient Care Tehnician
Bannerhealth
05.1991 - 01.2017
Certificate - Radiology
Health Careers
GED -
North Valley Occupational Center
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