Frances Tolson-Moss

• Supervised daily operations to ensure efficient workflow and adherence to company standards.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• tently.
• Scheduled staff to establish adequate coverage during peak business hours.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
• Fostered a culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
• Maintained compliance with health and safety regulations, ensuring a safe working environment for all employees.
• Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
• Improved employee morale with regular feedback sessions, fostering a positive work environment.
• Boosted customer satisfaction by implementing a customer feedback system to address and resolve concerns promptly.
• Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store th new clients.

• Oversaw editorial content development and aligned it with brand vision and audience engagement.
• Collaborated with advertising partners to optimize revenue generation through targeted campaigns.
• Implemented workflow improvements, enhancing production timelines and overall publication efficiency.
• Established partnerships with local businesses to promote community involvement in magazine initiatives.
• Increased readership with targeted marketing strategies and engaging content development.
• Expanded distribution channels by negotiating contracts with new partners and vendors.
• Collaborated with external agencies for targeted advertising campaigns that drove subscriber growth.
• Coordinated cross-functional efforts between editorial, design, production, marketing, sales departments ensuring a cohesive workflow from ideation to final product delivery.
• Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.
• Utilized desktop publisher software to examine printed materials and verify design elements remained intact.

• Authored articles, blogs, and reviews, enhancing audience engagement through strong written communication and research skills
• Cultivated client and audience relationships by delivering clear, engaging content tailored to their needs
• Exhibited strong self-motivation while managing multiple projects. and the ability to meet deadlines independently

• Guided clients in selecting life insurance and annuity options, clarifying financial products and retirement planning solutions to enhance informed decision-making
• Leveraged communication and interpersonal skills to cultivate client relationships and accurately assess needs, leading to tailored financial solutions
• Exhibited positive, enthusiastic, and coachable attitude during ongoing training, contributing to continuous professional growth and improved service delivery
• Maintained compliance with industry standards and licensing requirements while supporting clients remotely

• Wrote novels and short stories, showcasing storytelling abilities and critical thinking
• Completed coursework in psychology, social work, management, and customer service, enhancing interpersonal skills and understanding of diverse perspectives
• Pursued ongoing education in business, digital skills, and counseling to foster professional development and adaptability

• Delivered notary services with professionalism and attention to detail, enhancing client trust and satisfaction
• Applied strong interpersonal and communication skills to effectively assist clients remotely and in person, fostering positive relationships
• Maintained accurate records and ensured compliance with legal and ethical standards, supporting operational integrity and client confidence

• Managed business operations, enhancing client relations, team leadership, and service delivery effectiveness
• Provided proofreading and critique services, ensuring accuracy and clarity in communication
• Fostered positive, collaborative environment, contributing to team cohesion and client satisfaction

• Oversaw office operations, managed staff, ensured efficient workflow during organizational transition to maintain continuity
• Handled budgeting, coordinated supply management and team efforts to achieve organizational goals
• Demonstrated leadership and adaptability in dynamic business environment, fostering team resilience

• Supervised personnel and managed office operations to enhance team support and service delivery
• Maintained reports and payroll, ensuring accuracy and efficiency in office equipment management
• Supported technical needs and solved problems as resident IT personnel.

• Facilitated personnel management and tenant relations to enhance client service quality
• Managed administrative tasks, office equipment, and provided IT support.
• Exhibited strong organizational, communication, and problem-solving skills to ensure smooth daily operations

• Remote
• Senior level coursework
• Dean's List [Several semesters]
• 3.7GPA

wearing honor chords at graduation

Junior Level Coursework in Psychology