Frances Voss
Cullman
Summary
- Certified Clinical Medical Assistant (CCMA) committed to advancing patient-centered care in fast-paced healthcare environments. A genuine passion for patient care that drives the pursuit of excellence in every interaction, supported by strong organizational skills that enable effective management of multiple responsibilities. Displays considerable experience in boosting Medicare Advantage Star Ratings and gap closures. Adept at fostering clear communication and collaboration among healthcare teams and patients, ensuring optimum care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
Cullman Primary Care, Multi-Speicalty Group - Family Practice/Complete Health-Cullman
Cullman
03.2019 - Current
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit, perform preliminary physical tests; vital signs
- Secure patient information and maintain patient confidence by completing and safeguarding medical records.
- Performed routine laboratory tests, including urinalysis and Hgb A1C, all POC swabs for illnesses, EKG.
- Responds to tasks created in the EMR and is responsible for communicating any patient concern to the appropriate Physician.
- Refilling medicine per the physician, as well as initiating Prior authorizations for medications or imaging.
- Demonstrated ability to communicate effectively with patients, physicians, and other healthcare professionals to ensure quality care.
- Knowledgeable in medical terminology, electronic health records (EHR), and medical billing processes to support efficient office operations.
- Proven track record of driving significant improvements in Star Rating performance and enhancing member outcomes through strategic gap closure initiatives.
- Administered VFC-funded vaccines to pediatric patients following established protocols and safety guidelines.
- Accurately maintained patient immunization records within the state's immunization information system.
- Giving medications, including vaccinations and IM/sub q injections.
Certified Clinical Medical Assistant (CCMA)
Premier Family Care
Arab
06.2012 - 02.2019
- Functioned as dedicated scribe to Physician
- Performed aseptic technique and infection control
- Took blood samples and specimens, dressed/packed wounds
- Supported physician/nurse practitioner with examinations and procedures
- Taking vital signs, such as blood pressure, heart rate, respiratory rate, temperature, and blood oxygen levels
- Drawing blood and collecting urine and stool samples
- Removing stitches, giving injections, and applying creams and ointments
- Applying simple wound dressings
- Preparing and cleaning exam rooms
- Obtaining patient health histories
- Giving medications, including vaccinations and immunizations
- Taking electrocardiograms
- Scheduling patient appointments
Certified Nursing Assistant (CNA)
Woodland Village Rehab and Healthcare
Cullman
01.2010 - 06.2012
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
Education
Nursing -
George C Wallace State Community College
Hanceville, AL08.2020
Advanced diploma - High school or equivalent
Cullman High School
Cullman, AL05.2008
Certified Nursing Assistant -
Woodland Village
Cullman, ALCertified Medical Assistant -
National Healthcareer Association
Jasper, ALSkills
- Team collaboration
- Insurance authorization
- Regulatory compliance
- Documentation management
- Medical terminology
- Electrocardiography (EKG)
- Organizational skills
- Attention to detail
- Healthcare software proficiency
- Medicare Advantage ratings
- HEDIS metrics
- Quality improvement
- Effective communication
- Medication administration
- Immunization administration
Certification
- Certified Medical Assistant
- CPR Certification
References
References available upon request.
Timeline
Certified Clinical Medical Assistant (CCMA)
Cullman Primary Care, Multi-Speicalty Group - Family Practice/Complete Health-Cullman
03.2019 - Current
Certified Clinical Medical Assistant (CCMA)
Premier Family Care
06.2012 - 02.2019
Certified Nursing Assistant (CNA)
Woodland Village Rehab and Healthcare
01.2010 - 06.2012
Nursing -
George C Wallace State Community College
Advanced diploma - High school or equivalent
Cullman High School
Certified Nursing Assistant -
Woodland Village
Certified Medical Assistant -
National Healthcareer Association
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