Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesca Clay

West Palm Beach,FL

Summary

Actively seeking an administrative position in a prominent professional setting, aiming to apply my skills in computer proficiency, effective communication, and exceptional customer service to enhance the company's success.

Overview

5
5
years of professional experience

Work History

Customer Care Supervisor

Rx Advocates
Boca Raton, FL
08.2022 - Current
  • Analyzed patient information to determine eligibility for Patient Assistance Programs, enabling the patient to receive medication directly from the manufacturer.
  • Communicated with existing members regarding their medication status, billing issues, etc.
  • Responded to and managed complaints and escalations from patients via phone and email.
  • Trained new hires on policies and procedures related to customer service interactions.

Care Companion/Visit Success Agent

Papa
West Palm Beach, FL
01.2022 - 07.2022
  • Completed up to 50-100 outbound calls per day to confirm member visits.
  • De-escalated situations including dissatisfied members, showing empathy and providing a satisfactory solution to their concern.
  • Notate interactions on member accounts regarding any suggestions, testimonials, or complaints.
  • Provided on demand assistance as a Care Associate to members including companionship, light house tasks, and transportation.

Store Associate

Aldi
West Palm Beach, FL
08.2019 - 01.2022
  • Maintained store appearance by inspecting checkout areas and maintaining store cleanliness/trash removal.
  • Restocked various areas of sales floor including meat, produce, and grocery as needed.
  • Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler.
  • Assisted customers with product selection, pricing and availability.

Education

High School Diploma -

Frank W. Cox High School
Virginia Beach, VA
2017

Skills

  • G-Suite & Microsoft Office
  • Exceptional telephone etiquette
  • Escalation management
  • Brief medication terminology knowledge
  • Effective Communication
  • Technical Proficiency
  • HIPPA compliance
  • Data Entry
  • Emotional intelligence
  • Dependability

Timeline

Customer Care Supervisor

Rx Advocates
08.2022 - Current

Care Companion/Visit Success Agent

Papa
01.2022 - 07.2022

Store Associate

Aldi
08.2019 - 01.2022

High School Diploma -

Frank W. Cox High School

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Francesca Clay