VALISHA BOHANNAN
Lowell,AR
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Supervisor
Mérieux
Bentonville, AR
09.2013 - Current
- Provide leadership to Customer Care and Receiving team, serving in key decision making for increased efficiency of team and profitability for lab
- Serve as hiring manager for CC team positions, provide onboarding and benefit information to incoming team members
- Serve as Laboratory Training Specialist, working in SMART and HeRo software programs to research, track, create and upload training documents (SOP's and Work Instructions)
- Generate monthly invoices for all miscellaneous charges, including Sensory testing, product and procurement costs, and Item Cost for lab’s largest retail account
- Provide oversight of Walmart Quality Monitoring Program testing
- Serve as customer contact for inquiries regarding testing and documentation
- Setup and establish testing within LIMS software for nonfood and over counter items, as well as all special projects
- Served as Cultural Ambassador for two years, event planning and budgeting for employee activities as well as organizing participation in philanthropic events
- Analyze test results, research and compile detailed evaluation reports for clients
- Lead efforts to streamline processes and procedures and update facility with technological advances and updated documents
- Collaborate with both internal and external contacts to foster ongoing relationships in regards to product procurement, testing, and billing needs
- Reconcile expenditures for product procurement
- Create protocols and ballots for In Home Use Testing (IHUT) products
- Cross-trained to provide backup for client representatives and receiving technicians when needed
- Led process improvement and problem-solving efforts to create standard procedures
Office Manager/Advisor
NorthWest Arkansas Community College
Bentonville, AR
07.2005 - 09.2013
- Identified staff vacancies and recruited, interviewed and selected applicants
- Planned, implemented, and maintained committee for accessibility concerns with regards to clear paths of travel throughout college for students with disabilities
- Manage Disability and Veteran offices by organizing work-space, setting deadlines, maintaining multiple calendars, creating purchase requisitions, budgeting, collaborating with outside organizations and agencies
- Provide Academic Advising and administrative support as needed for general population during Orientation sessions and Veteran Resources students
- Guided students to sense of accountability for their own choices and their impact on their prospects for academic success
- Identified student educational and social needs and referred to outside resources for assistance, if needed
- Kept extensive records of area resources available to students and families in need
- Served as back up to Veterans Certifying Official, attended annual training for VA and served as alternate advisor for Veteran Resource Center
- Planned, implemented and maintained committee for accessibility concerns
- Fostered atmosphere of acceptance for all students, faculty, staff and community members
Education
ASSOCIATE OF ARTS -
NorthWest Arkansas Community College
Bentonville, ARSuicide Prevention Training -
Ozark Guidance
BACHELOR OF ARTS - PSYCHOLOGY
Columbia College
Columbia, MOMASTER OF SCIENCE - Addition Counseling
Grand Canyon University
Phoenix, AZSkills
- Team Management and Supervision
- Quality Assurance
- Report Preparation and Analysis
- Recruitment and Hiring
- Staff Development and Training
- Handling Customer Complaints
- Team Building
- Microsoft Office Suite
- Goal Setting
- Customer Service Management
- CRM Software
- Multitasking and Prioritization
Certification
Certified Appreciative Inquiry Facilitator, 2010
Timeline
Customer Care Supervisor
Mérieux
09.2013 - Current
Office Manager/Advisor
NorthWest Arkansas Community College
07.2005 - 09.2013
ASSOCIATE OF ARTS -
NorthWest Arkansas Community College
Suicide Prevention Training -
Ozark Guidance
BACHELOR OF ARTS - PSYCHOLOGY
Columbia College
MASTER OF SCIENCE - Addition Counseling
Grand Canyon University