Francesca Conley
Midlothian,TX
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
5
5
years of professional experience
Work History
Shift Leader
Union 28
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software (Toast).
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Floor Associate
HIGGINBOTHAM BROTHERS/ACE HARDWARE
04.2022 - 04.2024
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
FOH Team Lead
CHICK-FIL-A
02.2021 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
HIGGINBOTHAM BROTHERS/ACE HARDWARE
07.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Fulfillment Associate
LOWE'S
07.2020 - 05.2021
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
Marketing Assistant
EL AND EL WOOD PRODUCTS
12.2019 - 02.2020
- Built product booklets, organized workspace, and helped with various small projects
Education
Elementary Education - Math and Science4-8
UNIVERSITY OF TEXAS AT ARLINGTON
Science of Elementary Education -
GRAND CANYON UNIVERSITY
High school Diploma - undefined
CHINO HILLS HIGH SCHOOL
05.2020
Associate of Science - Cosmetology
Navarro College
Corsicana, TXSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Shift leadership
Timeline
Shift Leader
Union 28
02.2024 - Current
Floor Associate
HIGGINBOTHAM BROTHERS/ACE HARDWARE
04.2022 - 04.2024
Cashier
HIGGINBOTHAM BROTHERS/ACE HARDWARE
07.2021 - 08.2021
FOH Team Lead
CHICK-FIL-A
02.2021 - 04.2022
Fulfillment Associate
LOWE'S
07.2020 - 05.2021
Marketing Assistant
EL AND EL WOOD PRODUCTS
12.2019 - 02.2020
High school Diploma - undefined
CHINO HILLS HIGH SCHOOL
Elementary Education - Math and Science4-8
UNIVERSITY OF TEXAS AT ARLINGTON
Science of Elementary Education -
GRAND CANYON UNIVERSITY
Associate of Science - Cosmetology
Navarro College
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