FRANCESCA COVINO
Albuquerque
Summary
Over a decade of experience in healthcare and hospitality, demonstrating a strong commitment to improving patient outcomes. Background in personal healthcare experiences drives a passion for making a positive impact in the lives of others. Proven ability to adapt to innovations and advancements in the medical field, ensuring continuous professional growth. Dedicated to leveraging skills to enhance service delivery and patient care.
Overview
10
10
years of professional experience
Work History
Sales Associate
The Avery
Albuquerque
01.2025 - Current
- Dynamic and versatile sales professional with a proven track record of driving private event sales, including weddings and private chef dinners.
- Skilled in managing the entire event lifecycle, from initial client consultation and contract negotiation to day-of coordination and execution.
- Adept at fostering client relationships, ensuring memorable experiences, and maintaining operational excellence.
- Combines strong organizational skills with a passion for creating seamless, high-quality events in a vibrant venue setting.
BUSINESS OWNER
Fueled by Frannie
Albuquerque
06.2021 - Current
- Company Overview: Curated a small business, Fueled by Frannie, which continuously provides healthy, on the go meals to the locals of New Mexico. By capsizing on my passion for healthy cooking and turning it into a small business, this catered meal service can be helpful for clients who have specific diet restrictions, families who need a helping hand, local homeless shelters, and many others. Taking it a step further, Fueled by Frannie has created a hydroponic greenhouse to provide local, fresh ingredients to clients all over the state.
- Curated a small business, Fueled by Frannie, which continuously provides healthy, on the go meals to the locals of New Mexico. By capsizing on my passion for healthy cooking and turning it into a small business, this catered meal service can be helpful for clients who have specific diet restrictions, families who need a helping hand, local homeless shelters, and many others. Taking it a step further, Fueled by Frannie has created a hydroponic greenhouse to provide local, fresh ingredients to clients all over the state.
BAYHOST
Topgolf
02.2021 - Current
- Company Overview: Hospitality Industry Serving Job
- Greeted every guest immediately in a friendly and approachable manner
- Assisted guests in understanding and enjoying their game, including the safety rules
- Protected the guests and community by observing the rules of responsible alcohol service
- Engaged with guests and ensured they are well cared for at all times
- Upselling menu items for the clients
- Hospitality Industry Serving Job
MEDICAL ASSISTANT
Presbyterian Medical Group
12.2023 - 10.2025
- Primary support to my providers.
- Preparing patient for visit such as rooming, vitals, screening questions
- Assisting provider with treatments/procedures for pediatrics and adults for all of the below : Manual vital signs Ear irrigation 12 lead EKG Injections/vaccinations Medication administration Sterile/aseptic field preparation Staple and suture removal Diabetes mellitus foot exam Eye exams Birth control removal/placement
- Clerical functions such as scheduling, referrals and prior authorizations.
- Provide in basket support with EMR.
TELE TECHNICIAN
Radiology Associates
02.2020 - 05.2022
- Maintained communication between sites and physicians which involved handling both incoming and outgoing telephone calls.
- Managed and track all flow of paperwork.
- Responsible for knowledge and use of various software applications RIS, PACS, Powerscribe, Veriphy, Nuance, etc.
- Assisted with looking up prior imaging in clinics
- Assisted techs in prepping patients prior to exam
PATIENT CARE ASSISTANT
Presbyterian Hospital
Albuquerque
08.2015 - 09.2017
- Maintained established medical therapies such as : Oxygen, IVs, restraints, catheters, isolation precautions, etc. during transport and notified nursing staff immediately about faulty medical equipment
- Followed assigned priority as directed for admission, discharge, surgical procedural services, and transfer activity
- Assisted with patient transfers from hospital units to other units in and out of the facility.
- Worked directly under MRI as a MRI Tech Aide
Education
BACHELOR OF SCIENCE - BIOLOGY
University of New Mexico
12.2022
Skills
- Advanced Communication Skills
- Problem Solving Skills
- Quality Assurance
- Motivated Attitude
- Multitasking Skills
- Excellent Customer Service Skills
- Preventative Care
- Collaboration Skills
- Client relationship management
- Event coordination
- Upselling techniques
- Customer service
- Team collaboration
- Marketing outreach
- Exceeds sales goals
- Guest relations
Volunteer Experience
- Joy Junction - sorting donations, working in the kitchen, setting up food drives through Fueled by Frannie.
- Adoptions Plus - working with this non-profit to help women who need support with the adoption process or a support system.
- Perry Initiative - mentoring women to pursue careers in underrepresented areas of medicine, such as orthopedics.
- Steelbridge Resource Center - cleaning the facilities of this homeless shelter in the heart of downtown Albuquerque, and cleaning the streets to provide better conditions for the community.
- ABQ Biopark - volunteer at the touch pool to facilitate the two interactive exhibits in the Aquarium using a variety of marine animals, including invertebrates, sharks and stingrays.
- Ethos Literacy - Supporting local businesses throughout the community to specifically emphasize the importance of literature.
Shadowing Experiences
- First Choice Community Healthcare
- Carrie Tingley Children's Hospital
- Center of Excellence for Orthopaedic Surgery
- Orthopaedic Faculty Clinic
- OSIS
- New Mexico Orthopaedics
Timeline
Sales Associate
The Avery
01.2025 - Current
MEDICAL ASSISTANT
Presbyterian Medical Group
12.2023 - 10.2025
BUSINESS OWNER
Fueled by Frannie
06.2021 - Current
BAYHOST
Topgolf
02.2021 - Current
TELE TECHNICIAN
Radiology Associates
02.2020 - 05.2022
PATIENT CARE ASSISTANT
Presbyterian Hospital
08.2015 - 09.2017
BACHELOR OF SCIENCE - BIOLOGY
University of New Mexico
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