Summary
Overview
Work History
Timeline
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FRANCESCA DODD

The Woodlands,TX

Summary

With over a decade of experience in customer service and sales, a refined ability to build strong relationships and drive results has been cultivated. Transitioning into a leadership role, there is readiness to leverage this background to inspire and nurture teams for success. Dedication to understanding customer needs and optimizing processes will contribute to fostering a culture of excellence. Emphasizing team growth and utilizing interpersonal skills, there is preparation to lead with integrity and bring impactful results, playing a crucial role in the company's ongoing growth and success

Overview

14
14
years of professional experience

Work History

Retail Sales Professional

Xfinity for Comcast
12.2018 - Current
  • Consistently high Net Promoter Scores (NPS) each quarter(75% or higher), demonstrating commitment to delivering exceptional customer experiences
  • Detailed and informative equipment demonstrations to customers, showcasing full range of features and benefits of X1 product line
  • .Performed operations, including monthly inventory counts, daily received equipment, and insuring in-store pick-up orders have been completed
  • Conducted observations on peers with feedback.
  • Provide mentorship to 5 new hires throughout five years at Comcast , including training on systems, sales techniques, and customer interactions.
  • 40-Hour Training for Tier – 2 support (7/2023)
  • Comcast Business SME training (2/2024)
  • Member of WICT (Woman in Cable Telecommunications) and Unidos (ERG)

Solutions Specialist/Lead

Verizon Wireless
09.2014 - 08.2018
  • Maintained knowledge of current sales, promotions and company policies
  • Built strong client relationships and provided high value-adding services
  • Assisted management with maintaining best practices for sales and customer service with other team members to help improve store's efficiency
  • Counted cash drawers and made bank deposits
  • Trained and mentored new sales representatives
  • Top NPS (90%+) 2014-2018
  • Participated in Northern New England lead program
  • Member of Women of Wireless – 2017 New Jersey

Operations Manager

Jimmy Johns Subs
09.2015 - 02.2017
  • Member of Chamber of Commerce for Salem
  • Handled staff training initiatives
  • Managed daily inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Built relationships with nearby schools, hospitals, SMB in order to participate in events held by these businesses

Bar Manager

Satellite Bar and Grill
01.2010 - 08.2014
  • Carefully interviewed, selected, trained and supervised staff
  • Organized special events in restaurant, including receptions, promotions, and corporate luncheons
  • Correctly calculated inventory and ordered appropriate supplies
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Handled large cash sums for Video lottery terminals.

Timeline

Retail Sales Professional

Xfinity for Comcast
12.2018 - Current

Operations Manager

Jimmy Johns Subs
09.2015 - 02.2017

Solutions Specialist/Lead

Verizon Wireless
09.2014 - 08.2018

Bar Manager

Satellite Bar and Grill
01.2010 - 08.2014

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FRANCESCA DODD