Francesca Dupuche
Miami
Summary
Professional administrative and customer service specialist with expertise in leasing operations, front desk management, and office administration. Proficient in managing resident relations, coordinating schedules, and providing support to management teams. Proven track record of developing efficient systems that enhance overall productivity.
Overview
6
6
years of professional experience
Work History
Adminstrative Assistant
First Service Residential
Miami
03.2024 - Current
- Coordinated daily office operations, including scheduling, filing, and internal communications to ensure smooth workflow.
- Facilitated leasing inquiries, property tours, and application processing for prospective residents, enhancing their experience.
- Handled incoming phone calls and emails to efficiently address resident service requests, improving response time.
- Conducted research to support property management initiatives and projects.
Front Desk Associate
Seaview Hotel
Miami
03.2022 - 04.2023
- Answered phones to address customer inquiries and directed calls to appropriate staff.
- Processed payments while ensuring accurate issuance of receipts, bills, and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Provided friendly and informed support to enhance customer experience for current and prospective clients.
Inbound Stower
Amazon
Miami
07.2021 - 03.2022
- Used handheld scanner to sort products onto appropriate shelves daily.
- Moved stock and other materials to and from storage and production areas and loading docks.
- Checked orders for accuracy and completeness by matching shipping label with invoice number.
Spa Attendant
The Pointe Apartments
Miami
09.2020 - 06.2021
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Performed receptionist functions such as appointment scheduling and spa tours.
- Kept up-to-date on appointment availability and spa services and schedules to provide clients with accurate information and effective service.
Sales Associate
Simon's Sportswear
Miami
11.2019 - 09.2020
- Engaged customers in friendly, professional dialogue to identify needs and enhance shopping experience.
- Assisted customers in locating products, answering questions, and providing tailored product recommendations.
- Executed daily recovery tasks to maintain clean and organized areas, supporting overall store presentation.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Applied Business - Business Administration and Management
Miami Dade College
Miami, FL06-2023
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL06-2019
Skills
- Office administration
- Time management
- Scheduling coordination
- Hospitality support
Timeline
Adminstrative Assistant
First Service Residential
03.2024 - Current
Front Desk Associate
Seaview Hotel
03.2022 - 04.2023
Inbound Stower
Amazon
07.2021 - 03.2022
Spa Attendant
The Pointe Apartments
09.2020 - 06.2021
Sales Associate
Simon's Sportswear
11.2019 - 09.2020
Associate of Applied Business - Business Administration and Management
Miami Dade College
High School Diploma -
Alonzo And Tracy Mourning High School