Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesca Lopez

Miramar,FL

Summary

Dynamic professional with a proven track record in customer service and POS systems, honed across roles at Diced and other leading retailers. Fluent in Spanish and English, I excel in creating positive customer experiences and streamlining transactions. Skilled in fostering client relationships and adept in returns processing, I consistently enhance customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Cashier

Diced
04.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Cashier

Dicks Sporing Goods
04.2022 - 08.2023
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Teacher's Assistant

Somerset Academy Charter High School
08.2019 - 06.2023
  • Maintained safety and security by overseeing students in recess environments.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted lead teachers with lesson plan creation and materials development .

Style Consultant

Target
06.2021 - 10.2021
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Built lasting relationships through personal interaction and savings incentives to preserve clientele.

Education

Bachelor of Science - Psychology

Florida International University
Miami, FL
06.2027

Skills

  • Returns processing
  • Customer Service
  • Customer Assistance
  • POS Systems
  • Product Recommendations
  • ID Verification
  • Liquor Law Compliance
  • CPR Certified
  • Fluent in both Spanish and English

Timeline

Cashier

Diced
04.2024 - Current

Cashier

Dicks Sporing Goods
04.2022 - 08.2023

Style Consultant

Target
06.2021 - 10.2021

Teacher's Assistant

Somerset Academy Charter High School
08.2019 - 06.2023

Bachelor of Science - Psychology

Florida International University

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Francesca Lopez