Francesca Lucania
Fort Lauderdale,FL
Summary
Exceptional abilities in cultivating new business and enhancing effective solutions. Demonstrate success in group or individual projects. Adept at communicating with management, vendors, and customers. Highly organized with excellent follow-through.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Steward
Lindblad Expeditions
Loreto, Mexico
03.2024 - Current
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
- Greeted passengers and provided them with a friendly and helpful onboard experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
ASSISTANT SERVER
Pride of America - Norwegian Cruise Lines
Honolulu, Hawaii
09.2023 - 02.2024
- Fine Dining Responsibilities
- Menu Knowledge
- Describing menu items and upselling to guests on the ship
- High Volume
- Ensuring guest satisfaction while aboard the ship at all times
- Set up and closing procedures
- Running side work and ship duties, Problem solving, Delivering different amenities to guests aboard
- Responding guest phone calls
BARTENDER
Whiskey River - Fort Lauderdale-Hollywood International Airport
Fort Lauderdale, FL
02.2023 - 09.2023
- Opening and Closing Bar Responsibilities
- High Volume
- Fast Service
- Local beverage knowledge
- Upselling and cash handling
- Guest Service with time constraints
- Menu knowledge
SERVER
Rendezvous Waterfront Bar and Grill
Fort Lauderdale, FL
06.2021 - 01.2022
- Cash Handling
- High Volume Table Service
- Customer Service
- Upselling and menu knowledge of changing culinary specials
- Training new staff members on Steps of Service
- Drink Creation and Craft Cocktailing
- Multitasking and managing running side work duties
- POS Toast, Open Table,
- Local Beverage knowledge
SERVER
Hardrock Cafe - Hollywood FL
Hollywood, FL
03.2020 - 06.2021
- Menu Knowledge
- Cash Handing and Upselling Local Products
- High Volume Sales between Service and Bar
- Running large sections
- Local beverage knowledge, Taking orders, producing correct delivery, Problem solving,
- Supporting other staff
SERVER/BARTENDER/MANAGER
Pizza Craft Italian Specialties and Cocktail Bar
Fort Lauderdale, FL
08.2018 - 03.2020
- Building guest relationships
- Cash handing
- Order taking and producing correct order
- Inventory of FOH service items and Bar
- Ordering Bar Items
- Invoicing, Petty Cash and managing deposits,
- Leading shifts and supporting staff in many different positions throughout the store,
- Training new staff in steps of service, Menu Knowledge with rotating specials
ASSISTANT GENERAL MANAGER
PANERA BREAD-PLANTATION
01.2014 - 05.2017
- Managed invoicing
- Budgeting
- scheduling
- Ordering weekly merchandise
- Trained and managed new and current staff
- Point of contact for customers and staff
- Key holder and manager for opening and closing store
- Deposits and safe counts were accurate
Education
Maritime Security Awareness (SHLSOS-561)
Seafarers Harry Lundberg School of Seamanship
Piney Point, MD09-2023
Basic Firefighting (RESOLV-053)
Resolve Maritime Academy
Fort Lauderdale, FL06-2019
High School Diploma -
St. Thomas Aquinas High School
Fort Lauderdale, FL05-2007
Adult And Child CPR/AED
American Red Cross
Personal Survival Techniques
Bluewater
Fort Lauderdale, FLPersonal Safety and Social Responsibility
Bluewater
Fort Lauderdale, FLSkills
- Creative Team Player
- Quick Learner
- Efficient in Management
- Perform well under pressure
- CPR Certified
- Serving
- Bartending
- Scheduling
- Managing a FOH Floor during business hours
- Food Handlers Certification/TIPS Certified
- TWIC - Transportation Worker Identification Credentials
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Social Networking outlets (Facebook, Instagram, Snapchat, and Twitter)
Certification
- American Red Cross - CPR/AED Certificate
- Merchant Mariner Credential - United States Coast Guard
- Basic Fire Fighting Certificate
- Bluewater Certificates
Affiliations
- Norwegian Cruise Lines
- National Geographic Cruise Lines
References
References available upon request.
Timeline
Steward
Lindblad Expeditions
03.2024 - Current
ASSISTANT SERVER
Pride of America - Norwegian Cruise Lines
09.2023 - 02.2024
BARTENDER
Whiskey River - Fort Lauderdale-Hollywood International Airport
02.2023 - 09.2023
SERVER
Rendezvous Waterfront Bar and Grill
06.2021 - 01.2022
SERVER
Hardrock Cafe - Hollywood FL
03.2020 - 06.2021
SERVER/BARTENDER/MANAGER
Pizza Craft Italian Specialties and Cocktail Bar
08.2018 - 03.2020
ASSISTANT GENERAL MANAGER
PANERA BREAD-PLANTATION
01.2014 - 05.2017
Maritime Security Awareness (SHLSOS-561)
Seafarers Harry Lundberg School of Seamanship
Basic Firefighting (RESOLV-053)
Resolve Maritime Academy
High School Diploma -
St. Thomas Aquinas High School
Adult And Child CPR/AED
American Red Cross
Personal Survival Techniques
Bluewater
Personal Safety and Social Responsibility
Bluewater
- American Red Cross - CPR/AED Certificate
- Merchant Mariner Credential - United States Coast Guard
- Basic Fire Fighting Certificate
- Bluewater Certificates
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