Francesca McCrea
Phoenix,USA
Summary
Registered Nurse and Certified Case Manager specializing in transitional care management. Expertise in care coordination and patient education, leading to improved patient outcomes. Committed to quality improvement and implementing cost-effective care solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RN | Transitional Care Manager
Honor Health Hospital
Scottsdale, Arizona
05.2023 - 06.2025
- Facilitated seamless care transitions through collaboration with multidisciplinary teams.
- Delivered telephonic case management that improved care quality and reduced hospital readmissions.
- Educated patients and families on self-management techniques and adherence strategies.
- Advocated for patient needs, ensuring compliance with payer and organizational policies.
- Resolved 95% of escalated issues promptly, demonstrating empathy and efficiency.
- Monitored patient progress and adapted interventions to enhance recovery outcomes.
RN | Clinical Care Manager
Accolade, Inc.
Phoenix, AZ
01.2021 - 03.2023
- Achieved 92% care quality score, surpassing 75% benchmark through effective care management initiatives.
- Delivered telephonic case management and clinical oversight in patient-centered environment.
- Reviewed billing, ICD/CPT coding, referrals, and authorizations to streamline care access and enhance reimbursement.
- Ensured compliance with regulations in triage, treatment planning, and transitional care processes.
- Recognized for compassionate care and resolution of complex cases, enhancing patient satisfaction.
RN | Occupational Health Clinic Manager
Banner Health
Phoenix, AZ
06.2019 - 02.2021
- Increased compliance rates from 68% to over 90% by standardizing workflows and documentation.
- Achieved 100% OSHA and CLIA compliance through targeted education and diligent follow-up.
- Led health, safety, and compliance initiatives across corporate and industrial environments.
- Collaborated to identify and mitigate ergonomic risks in the workplace.
- Enhanced risk management policies to improve organizational compliance standards.
- Monitored occupational health activities to support continuous quality improvement efforts.
RN | Freestanding Emergency Department
Complete Emergency Care
El Paso, TX
10.2017 - 07.2018
- Provided patient care in fast-paced emergency department, managing acute cases effectively.
- Collaborated with physicians and staff to implement emergency procedures and stabilize patients.
- Coordinated care transitions with teams, providers, and families for optimal outcomes.
- Demonstrated strong clinical judgment in urgent situations to enhance patient safety.
- Audited charts to ensure compliance with regulatory standards.
RN| Emergency Department
The Hospitals of Providence
El Paso, TX
06.2016 - 07.2017
- Delivered high-acuity care in pediatric and adult emergency settings at a busy border-region hospital.
- Provided emergency care in 500-bed trauma center, supporting 28-bed adult and 12-bed pediatric ED.
- Performed triage, assessment, stabilization, and treatment for diverse patient populations.
- Adapted care for high-volume patients from El Paso, TX, and Juarez, Mexico.
- Led initiatives to enhance nurse-to-patient ratios, reducing wait times by over 60 minutes.
RN | Emergency Department
Mercy Hospital
Lebanon, MO
06.2015 - 03.2016
- Delivered emergency care in collaboration with Level I trauma burn center.
- Implemented basic and advanced life support protocols effectively.
- Collected comprehensive patient histories and conducted thorough assessments.
- Collaborated with multidisciplinary teams to stabilize and treat urgent cases.
- Demonstrated rapid decision-making under pressure, ensuring optimal patient outcomes.
Education
Bachelor of Science - Nursing
Walden University
Baltimore, MD06-2026
Associate of Applied Science - Nursing
Jefferson City, MO
Jefferson City, MO06.2015
Skills
- Patient education and advocacy
- Quality improvement strategies
- Regulatory compliance
- Conflict resolution skills
- Care coordination
- Multidisciplinary collaboration
- Resource management
- Case management
Certification
Arizona State Board of Nursing| Registered Nurse (ACTIVE)| License Number: RN200137
Missouri State Board of Nursing| Registered Nurse (EXPIRED) | License Number: 2015026090
Commission for Case Manager Certification| Certified Case Manager (CCM) | Certification Number: 4252825
American Heart Association (AHA)| Basic Life Support (BLS) | Advanced Cardiac Life Support (ACLS) | Pediatric Advanced Life Support (PALS)
Training
Emergency Nursing Pediatric Course (ENPC)
Trauma Nursing Core Course (TNCC)
National Institutes of Health Stroke Scale (NIHSS)
Certified Occupational Hearing Conservationist (COHC)
Software Proficiency
- MS 365 (Word, Excel, Outlook, Teams) | Epic | Cerner | Meditech | DocuTAP | PureOHS | Systoc | InView | Slack | Humana CRM/CGX | Strata Health | Milliman Care Guidelines (MCG)
References
References available upon request.
Timeline
RN | Transitional Care Manager
Honor Health Hospital
05.2023 - 06.2025
RN | Clinical Care Manager
Accolade, Inc.
01.2021 - 03.2023
RN | Occupational Health Clinic Manager
Banner Health
06.2019 - 02.2021
RN | Freestanding Emergency Department
Complete Emergency Care
10.2017 - 07.2018
RN| Emergency Department
The Hospitals of Providence
06.2016 - 07.2017
RN | Emergency Department
Mercy Hospital
06.2015 - 03.2016
Bachelor of Science - Nursing
Walden University
Associate of Applied Science - Nursing
Jefferson City, MO
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