Francesca Parra
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker
PNC Bank
Denver
06.2025 - Current
- Investigate customer account concerns and unusual activity by reviewing account history, verifying identities/information (KYC/CIP), and escalating potential risk issues per bank procedures, including preparing SAR documentation when criteria are met.
- Apply risk management and compliance controls during account openings and customer transactions to identify red flags, reduce operational risk, and support accurate KYC decision‑making.
- Analyze customer financial information and transaction patterns to spot inconsistencies, resolve discrepancies, and recommend next steps based on standard criteria.
- Utilize core systems including EDGE, Teller, Image Capture, Service Browser, Excel and web browsers to capture accurate information, maintain audit‑ready records, and ensure adherence to internal policies and regulatory requirements.
- Communicate clearly with customers and internal partners (operations, compliance) to resolve account issues.
- Work independently in a fast‑paced environment, prioritizing multiple assignments exercising critical thinking and sound judgment, following standard operating procedures to support effective issue resolution.
Order Coordinator
TEKsystems/Arizona Tile
Denver
04.2025 - 06.2025
- Managed slab orders and inventory, ensuring accurate stock levels and timely shipments to contractors.
- Tracked orders and monitored availability using internal systems and Excel, providing up‑to‑date status to stakeholders.
- Advised clients on product options based on specifications and budget to align orders with project needs.
- Coordinated scheduling and preparation of slabs for client viewings, improving operational efficiency.
- Reconciled purchase orders, delivery tickets, and inventory count to prevent discrepancies and reduce fulfillment errors.
Sales Representative
T-Mobile
Sanford
02.2024 - 03.2025
- Matched customers to plans/devices using needs analysis, driving activations, add‑ons, and upsells while safeguarding account integrity.
- Resolved escalated service, billing, and technical issues end‑to‑end, documenting outcomes to ensure accuracy and compliance.
- Diagnosed and configured devices, corrected billing discrepancies, and educated customers to reduce repeat issues.
Assistant Manager
Metro by T-Mobile
Apopka
11.2022 - 02.2024
- Led daily store operations and coached new hires on SOPs, sales practices, and compliance, improving team performance.
- Managed inventory controls, cash handling, and audit readiness, minimizing shrink and operational risk.
- Analyzed sales and traffic data to adjust floor strategies, increasing conversion and accessory attach rates.
Sales Representative
Metro by T-Mobile
Altamonte Springs
04.2022 - 11.2022
- Generated new business via outreach and in‑store engagement, consistently meeting sales and quality targets.
- Tailored solutions and executed cross‑sell/upsell strategies to expand ARPU and device/accessory sales.
- Built and maintained customer relationships, improving repeat visits and referrals.
Education
High School Diploma -
Homeschool
05-2023
Skills
- Analytical thinking
- Decision making and critical thinking
- Effective communication
- Problem resolution
- Fraud prevention
- Standard operating procedures
- SOP's
- Transaction Research & Resolution
- Business ethics
Certification
- Ecornell-Business analytics
- Ecornell-Business management
- Notary public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Banker
PNC Bank
06.2025 - Current
Order Coordinator
TEKsystems/Arizona Tile
04.2025 - 06.2025
Sales Representative
T-Mobile
02.2024 - 03.2025
Assistant Manager
Metro by T-Mobile
11.2022 - 02.2024
Sales Representative
Metro by T-Mobile
04.2022 - 11.2022
High School Diploma -
Homeschool