Francesca Piccolo-Youngblood
Sumter,SC
Summary
Understanding and compassionate mental health technician ready to help residents achieve recovery. Adept at handling stressful crisis interventions. Caring in times of negative emotion and conflict. Enthusiastic provider of customized care suited to each individual's unique needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Assistant
Sumter Behavioral Health Services
01.2023 - Current
- Provide recovery support, assistance, and structure to clients in CMHIR services
- Maintain agency, state, and federal standards of confidentiality
- Conduct therapeutic house meetings with clients
- Complete client orientation, intake and CMHIR admission procedures
- Observed and documented client progress
- Aided clients in completing daily routines of care and activities.
- Initial screening of after-hours telephone calls and referral of all calls
- Established consistent relationships with clients to maintain professional boundaries
Waitress
Chick-fil-A
07.2022 - Current
- Engaged in friendly customer service - Maintained active listening
- Performed efficiently under pressure
- Used cash registers and credit card machines to cash out customers while maintaining a balanced drawer
- Followed health and safety regulations
- Trained new waitstaff
- Resolved guest and employee complaints
Intern
Sumter County Special Needs And Disabilites Board
02.2021 - 07.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with consumers by phone, email, or in-person to provide information.
- Gathered, organized and input information into digital database.
- Maintained accurate logs per State, DHEC, and Medicaid regulations
Education
Bachelor of Arts - Psychology
University of South Carolina - Beaufort
Okatie, SC07.2023
High School Diploma -
Sumter High School
Sumter, SC05.2018
Skills
- Microsoft Office
- Office Management
- Care Logic and Therap
- Daily Living Skills Instruction
- Behavior Management
- Client Needs Assessment
- Support Group Management
- Intakes and phone screenings
- Group Activities
- Individual Service Plans
Additional Information
- Honor Societies: , Phi Theta Kappa, The National Honor Society of Leadership and Success Awards: Academic Program Award AAS, Summa Cum Laude AAS, Dean’s/President’s List BA
Certification
- Substance Abuse Specialist- DAODAS May, 2023
- CPR/ First Aid- May, 2023
- Alcohol and Drug Counselor in Process- Addictions Professionals of South Carolina August, 2023
Timeline
Residential Assistant
Sumter Behavioral Health Services
01.2023 - Current
Waitress
Chick-fil-A
07.2022 - Current
Intern
Sumter County Special Needs And Disabilites Board
02.2021 - 07.2021
Bachelor of Arts - Psychology
University of South Carolina - Beaufort
High School Diploma -
Sumter High School
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