Francesca Puetz
Wichita,KS
Summary
Dynamic hospitality professional with extensive experience at Social Tap Drinkery, excelling in customer service and team collaboration. Proven track record in employee training and maintaining cleanliness standards, ensuring an exceptional guest experience. Skilled in upselling techniques and shift management, consistently enhancing operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Social Tap Drinkery
Wichita, KS
12.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
Barista/Shift Lead
Fairmount Coffee Company
Wichita , KS
09.2022 - Current
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ensured adherence to food safety regulations and company policies regarding employee conduct.
- Monitored beverage quality throughout the day to maintain high standards of excellence.
- Maintained a clean work environment by regularly sanitizing equipment and surfaces.
Shift Lead
Albero Bistro
Wichita, KS
03.2021 - 08.2023
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints and reported issues to senior management.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
Bachelor of Arts - Fine Arts
Wichita State University
Wichita, KS12-2025
Skills
- Customer service
- Team collaboration
- Employee training
- Food sales and promotion
- Cleanliness standards
- Upselling techniques
- Shift management
- Quality control
- Professional appearance
- Dining area maintenance
Timeline
Server/Bartender
Social Tap Drinkery
12.2023 - Current
Barista/Shift Lead
Fairmount Coffee Company
09.2022 - Current
Shift Lead
Albero Bistro
03.2021 - 08.2023
Bachelor of Arts - Fine Arts
Wichita State University
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