Francesca Rameau
Haverstraw,NY
Summary
Knowledgeable Certified Medical Assistant with exceptional background over twenty + years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Experience with E.Clinical Software, NEXTGEN EMR System, and most recently EPIC. Ability to project a pleasant and professional image.
Overview
20
20
years of professional experience
Work History
Clinical Lab Assistant
Becton Dickinson
Franklin Lakes, NJ
02.2024 - Current
- Work collaboratively well with a team collecting blood specimens from volunteers for utilization in laboratory testing and in a manner to ensures safety by following OSHA regulation, and preserves the confidentiality of the participants.
- Obtain blood specimens by performing venipuncture and fingersticks collections.
- verifies subject availability for clinical studies according to the associates sample collection program (ASCP) and study protocol requirements.
- Verifies subject identification
- Maintain specimens integrity by using aseptic technique, following department standard operation procedures (SOP).
- Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily metrics of lab activities performed.
- Produce accurate and reliable data
- Maintain work area and equipment with upkeep's of all lab spaces, removal of biohazard waste, cleaning all lab surfaces, and maintaining organization.
- Maintain records for refrigerator,freezer temperature
- Interfaces with R&D, Marketing, Manufacturing, Marketing and other divisions as needed in the areas of training and product evaluation.
- Scanned daily QC, Data entry, and filing
- Keep abreast of all industry developments and best practices
- Adhere to correct procedures, policies, health and safety guidelines.
CMA/Certified Phlebotomist Technician
Clarkstown Medical Association
New City, NY
07.2012 - 02.2024
- Assist physicians with sick visits, preventive care visits, consultations, paperwork preparation, and EMR
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult tasks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented all activities accurately into electronic medical records system.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Documented notes during patient visits.
- Well versed in performing EKGs, PFT, and analyzing results
- Proficiency in blood collection by venipuncture and collecting urine samples as necessary
- Performed more than 20 routine blood drawing per day
- Demonstrated ability to administer medication and injections
- Prepare examination rooms and patient charts for upcoming patient visit
- Understanding of maintaining inventory of medical supplies
- Demonstrates positive communication in clear and courteous manner
- Review lab results with patients as physician request
- Exceptional ability to multitask
- Ability to understand and carry out instructions
- Excellent telephone etiquette
- Proven ability to stay organized at all times
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Certified Phlebotomist Technician
Westchester Oncology Hematology Group
Cortland, NY
08.2011 - 03.2012
- Performed a variety of routine blood drawing procedures
- Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment
- Transported specimens to the laboratory for testing
- Utilized standard procedures for the maintenance of positive patient identification
- Prepared and organized patient specimens for testing
- Collected urine drug screen specimens
- Delivered blood samples to various departments as required
- Handled electrocardiogram, urine analysis, blood testing and centrifuging autoclaving task
- Performed laboratory computer operations
- Utilized appropriate safety precautions when handling needles and hazardous material.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared equipment needed for specimen collection and disposal of biohazard materials.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Monitored expiration dates for reagents, media, tubes.
- Conducted various blood tests and updated results into paper and electronic charts.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Transported specimens following established protocol for temperature and light.
- Conducted daily maintenance checks on phlebotomy equipment and instruments.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Followed standard operating procedures for specimen collection processes.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Refuah Health Center
Spring Valley, NY
04.2004 - 09.2010
- Pediatric, Adult Medicine, OBGYN, and Geriatric Department
- Received Certificate of Achievement Excellence in Nursing Practice May 8, 2006
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted back office patient processes to reduce office wait times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Completed day-to-day duties accurately and efficiently.
Education
Certified in First Aid & CPR since April of -
12.2023
Associate of Science - Liberal Arts And Sciences
Rockland Community College
Suffern, NY05.2010
BOCES Educational Resource - Adult And Continuing Education
Rockland County BOCES
West Nyack, NY02.2003
Certified Phlebotomist Technician -
Rockland County BOCES
West Nyack, NYSuccessfully Complete Medical Assistant Program - Certified Medical Assistant (CMA)
Rockland County BOCES
West Nyack, NYSkills
- Medical Terminology Knowledge
- Pulmonary Function Tests (PFTs)
- Compassionate
- Professional Bedside Manner
- Electronic Medical Records
- Electrocardiography (EKG)
- Vital Sign Monitors
- Patient Relations
- Preparing Specimens and Samples
- Stocking Supplies
- Complex Problem-Solving
- Calm and Level-Headed Under Duress
- Specimens Collection and Processing
- Proper Sterilization Techniques
- Understands Mobility Assistance Needs
- Fluent in Creole
- Certified in Basic Life Support (BLS)
- Venipuncture and Phlebotomy
References
Reference will be furnished upon request.
Timeline
Clinical Lab Assistant
Becton Dickinson
02.2024 - Current
CMA/Certified Phlebotomist Technician
Clarkstown Medical Association
07.2012 - 02.2024
Certified Phlebotomist Technician
Westchester Oncology Hematology Group
08.2011 - 03.2012
Medical Assistant
Refuah Health Center
04.2004 - 09.2010
Certified in First Aid & CPR since April of -
Associate of Science - Liberal Arts And Sciences
Rockland Community College
BOCES Educational Resource - Adult And Continuing Education
Rockland County BOCES
Certified Phlebotomist Technician -
Rockland County BOCES
Successfully Complete Medical Assistant Program - Certified Medical Assistant (CMA)
Rockland County BOCES
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