Francesca Revell
Ogden,USA
Summary
Seasoned Director of Customer Success with proven track record in driving customer satisfaction and loyalty. Track record of successfully sourcing new business, launching global client programs and implementing innovative technology. Past roles involved significant impact on business growth through improvement in customer retention rates and revenue generation.
Overview
10
10
years of professional experience
Work History
Enterprise Accounts
Eightfold AI
, USA
03.2024 - Current
- Achieved 266% of quota in first month of hire
- Successfully booked meetings with over 50 enterprise accounts, driving business opportunities and expanding market outreach
- Consistently achieved or exceeded sales quotas, demonstrating strong performance and dedication to revenue growth
- Generated over $30 million in new pipeline, contributing to organizational sales objectives
Director Client Success
ClearSource BPO Inc.
Sandy, USA
07.2020 - 10.2023
- Oversaw a portfolio of Health and Wellness Vertical accounts, surpassing $15M+ APR (offshore)
- Achieved an annual growth exceeding 28% in the embedded account base, entailing expansion into new lines of business and new geographic locations
- Led the deal pursuit team within the sales organization, overseeing the acquisition of new opportunities, including the handling of RFPs
- Handled the creation of contracts, renewals, and navigated COLA increases
- Spearheaded the implementation of new business models to better align with clients evolving needs
- Led cross-functional teams, developing and executing detailed project plans and ensuring the successful delivery of projects within scope, budget and timeline constraints
- Conducted weekly, monthly, and quarterly business reviews, including the creation and delivery of decks
Property Repairs Manager
GreeneKing
BSE, UK
05.2015 - 05.2019
- Effectively oversaw a portfolio of over 3000 properties, demonstrating efficient management within a tight-knit team of 15
- Demonstrated an understanding of company needs, crucial for making decisions involving financial signoffs, division requirements, and operational pressures
- Applied robust organizational and communication skills, persistence, and initiative to drive job completion, aligning with strategic objectives
Education
Bungay High & Sixth Form – Science College
EnglandSkills
- Contact Center Performance Management
- Client Relationship Management
- Training & Development
- Contract Negotiation
- Process Improvement
- Project Management
- Performance Analysis
- Customer Retention Strategies
- Budget Management
- Revenue forecasting
- Sales strategy
- Account management
- Stakeholder engagement
Timeline
Enterprise Accounts
Eightfold AI
03.2024 - Current
Director Client Success
ClearSource BPO Inc.
07.2020 - 10.2023
Property Repairs Manager
GreeneKing
05.2015 - 05.2019
Bungay High & Sixth Form – Science College
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