FRANCESCA REVELL
Ogden
Summary
Director of Sales, Operations & Customer Success with a strong focus on outbound B2B sales & customer retention. Proven track record in driving customer satisfaction and loyalty. Experience includes sourcing new business, launching global client programs, and implementing innovative technologies. Demonstrated success in improving retention rates & driving revenue growth through consultative strategies and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Enterprise Accounts
Eightfold AI
03.2024 - Current
- Generated over $50 million in new pipeline, contributing to organizational sales objectives
- Booked meetings with over 100 enterprise accounts, significantly accelerating business opportunities and expanding market presence
- Achieved 97% of quota in just 10 months in 2024; currently pacing at 130% for 2025 - 266% of quota in first month of hire
- Consistently achieving and exceeding sales quotas, demonstrating strong performance and dedication to revenue growth
- Experienced leading qualifying calls, discovery calls and demos.
Director of Client Success
ClearSource BPO
07.2020 - 10.2023
- Oversaw a portfolio of Health and Wellness Vertical accounts, surpassing $15M+ ARR (offshore)
- Achieved an annual growth exceeding 28%, entailing expansion into new lines of business and new geographic locations
- Led the deal pursuit team within the sales org, overseeing the acquisition of new opportunities, including the handling of RFPs
- Handled the creation of contracts, renewals & navigated COLA increases
- Spearheaded the implementation of new business models to better align with clients evolving needs
- Led cross-functional teams, developing and executing detailed project plans and ensuring the successful delivery of projects within scope, budget and timeline constraints
- Conducted weekly, monthly, and quarterly business reviews, including the creation and delivery of decks
Education
Bungay High Science College
EnglandSkills
- Contact Center Performance Management
- Customer Relationship Management
- Training & Development
- Contract Negotiation
- Process Improvement
- Project Management
- Performance Analysis
- Customer Retention
- Budget Management
- Revenue Forecasting
- Sales Strategy
- Account Management
- Stakeholder Engagement
Certification
Six Sigma : Green Belt
Timeline
Enterprise Accounts
Eightfold AI
03.2024 - Current
Director of Client Success
ClearSource BPO
07.2020 - 10.2023
Bungay High Science College