Francesca Santana
paterson,New Jersey
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hard-working a valuable employee by supervisors and peers.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
Paramus, New Jersey
05.2024 - Current
- Resolved customer complaints promptly, maintaining Chick-fil-A's commitment to hospitality.
- Delegated daily tasks to enhance team productivity and accountability.
- Offered training and support to keep team members motivated and working toward objectives.
- Fostered positive work environment that encouraged team collaboration.
- Collaborated with management to improve service processes and enhance customer experience.
- Trained new employees on customer service standards and operational procedures.
Education
Some College (No Degree) - Nursing
Jersey College
Teterboro, NJ06-2026
Some College (No Degree) - Nursing
Bergen Community College
Paramus, NJ06-2026
Skills
- Team building
- Employee training
- Daily operations
- Customer service
- Problem resolution
- Expectation setting
- Time management
- Effective communication
Timeline
Team Leader
Chick-fil-A
05.2024 - Current
Some College (No Degree) - Nursing
Jersey College
Some College (No Degree) - Nursing
Bergen Community College