Francesca Walker
Marshall,USA
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
Language
1
1
Certificate
4
4
years of professional experience
Work History
Sever/Bartender
Applebee's
Marshall, MO
12.2022 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Assisted in training new staff on menu knowledge and service standards.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Adapted quickly to changing demands during peak hours to support team efficiency.
- Processed payments accurately and managed cash register operations.
- Resolved guest complaints promptly to maintain positive dining experiences.
Carhop Server
Sonics Drive In
Marshall, MO
10.2022 - 01.2023
- Delivered food orders promptly to customers in designated parking spaces.
- Maintained cleanliness and organization of serving area to enhance customer experience.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen team to ensure timely preparation of orders during peak hours.
Education
Associate of Science - Science of Accounting
CTU Online
Colorado Springs, CO04.2024
High School Diploma -
Lexington High School
Lexington, MO05.2010
Skills
Cash Handling
Assistant Manager Experience
Management
Food Preparation
Kitchen Management Experience
Restaurant Management
Food Safety
POS
Accounting
Bartending
Restaurant Experience
Sales
Pricing
Cooking
Busser
Serving Experience
Journal Entries
Kitchen Experience
Merchandising
Microsoft Office
Meal Preparation
Bank Reconciliation
Banquet Experience
Cleaning Experience
Profit & Loss
QuickBooks
Retail Sales
Financial Report Writing
General Ledger Accounting
Culinary Experience
Inventory Control
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Certification
- ServSafe July 2017 to July 2022
- ServSafe January 2021 to January 2026
Languages
English
Native or Bilingual
Timeline
Sever/Bartender
Applebee's
12.2022 - Current
Carhop Server
Sonics Drive In
10.2022 - 01.2023
Associate of Science - Science of Accounting
CTU Online
High School Diploma -
Lexington High School