Francesco Marano
Self-employeed
Sarasota,FL
38
years of professional experience
Dependable Operations Leader experienced in managing daily operations, budgets, and supplier relationships. Achieved consistent service delivery and cost control through effective route planning, logistics management, and vendor negotiation. Focused on fostering team collaboration and adapting to evolving business needs to drive success.
Work History
Owner/operator ( Bread Route)
21 Years 1 Month- Managed customer relations, resolving concerns and sustaining repeat business.
- Coordinated vendor orders, negotiating terms and ensuring timely supply.
- Oversaw budgeting, expense tracking, and financial recordkeeping for profitability.
- Directed daily business operations, maintaining workflow consistency and service quality.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Restaurant General Manager
12 Years 2 Months- Directed daily restaurant operations, maintaining smooth service, staff coordination, and guest satisfaction.
- Managed scheduling, labor planning, and shift coverage to support consistent front-of-house execution.
- Implemented service standards and staff training to improve dining experience and operational consistency.
- Oversaw inventory ordering, supplier relationships, and stock control to prevent shortages and waste.
- Monitored food safety, sanitation, and compliance practices to uphold health and quality requirements.
- Resolved guest concerns promptly, preserving customer loyalty and restaurant reputation.
- Led hiring, coaching, and performance reviews to build dependable, high-performing restaurant teams.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created a positive working environment for employees.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Coordinated special event bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Route Owner / Operator
5 Years- Directed daily operations, ensuring consistent service quality and smooth workflow.
- Oversaw customer service, resolving concerns and maintaining strong client satisfaction.
- Managed budgeting, expense tracking, and cash flow to support business stability.
- Managed customer service operations, resolved client concerns, and ensured satisfaction.
Education
High School Diploma
Skills
Cost management
Staff recruitment
Delivery scheduling
Sales strategy
Inventory management
Cost management
Route management
Sales negotiation
Business planning
Workforce management
Operations oversight
Personnel management
Human resources
Client relationship management
Profit optimization
Strong work ethic
Vehicle operation
Customer-oriented
Negotiation
Safe driving practices
Clean MVR
Clean driving record
Timeline
Owner/operator ( Bread Route)
Self-employeed
09.2005 - 10.2026Read More
Restaurant General Manager
Conca D' Oro
07.1993 - 09.2005Read More
Route Owner / Operator
Self-employeed
06.1988 - 06.1993Read More
Sewanhaka High School
High School Diploma
Read More