Francesco Pace
Summary
Motivated and determined hospitality representative with three years of experience providing customer service in the hotel industry. Known for a friendly and welcoming demeanor, and committed to providing excellent service to guests. Proven ability to multitask and thrive in a fast-paced environment. Aspires to fulfill a supervisory/managerial position and what it entails to be an effective leader.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Kixby Hotel
2022.06 - Current
- Greeted guests upon arrival and offered assistance.
- Addressed guest needs and answered questions to build rapport and retention.
- Broad knowledge of New York's sites and attractions to offer guests information, directions, and ticket pricing.
- Prepared greeting cards, champagne, and boxes of chocolate for VIP guest arrivals.
- Ability to perform Night Audit duties on an emergency basis.
Guest Service Agent
The Bernards Inn
2021.11 - 2022.06
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered phone calls promptly in order to resolve guest concerns and questions about the property's amenities.
- Assisted housekeeping department with final room checks in order to prepare the guests for their stay.
- Prepared gift certificates for visitors to provide family and friends with future stays at the inn and restaurant.
Front Desk Lead
The Grand Summit Hotel
2022.04 - 2022.06
- Ability to perform Night Audit duties in addition to routine tasks at the front desk.
- Reported directly to the Front Office to resolve any discrepancies in guest reservations.
- Trained newly-hired employees to navigate Maestro PMS due to having advanced knowledge of the system beforehand.
- Oversaw reservations for FedEx pilots due to contractual obligations between the hotel and FedEx Crew Resources.
Front Desk Agent
The Grand Summit Hotel
2021.08 - 2022.04
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Advanced use of Opera PMS to process reservations, check-ins, and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance departments to address special requests and resolve guest concerns.
- Responded promptly to room requests and other inquiries made via the website, email, or phone.
Student Intern
Thracian Hoteliers Ltd.
2021.03 - 2021.06
- Performed receptionist duties such as making reservations, checking guests in/out, and accepting advance deposits.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Organized and co-managed MICE events in order to create authentic experiences for hotel business travelers.
Education
Bachelor of Science - International Tourism And Leisure
Thomas More University of Applied Sciences
Mechelen, Belgium10.2021
Study Exchange Program - Tourism And Recreation
AWF Warsaw
Warsaw, Poland06.2020
Skills
- Customer Service
- Teambuilding
- Photographic Memory
- Guest Reservation System
- Languages
- Detail-oriented
- Problem Solving
- Organization
Accomplishments
- Cum laude graduate honors at Thomas More University of Applied Sciences.
- Cum laude graduate honors at Summit High School (NJ).
- Completed Camino de Santiago pilgrimage from Portugal to Spain walking nearly 450 miles (2017).
- Volunteered at Habitat for Humanity (2011-2012).
- 1st place Pi recitation competition reaching 236 digits and placing 92nd on the world ranking list (2011).
- Showcase of art pieces at annual NJ Teachers' Symposium (2010).
Professional References
Robert Jury
Founder/Owner
Far Hills Pool Services
16 Hedwig Ave.
Denville, NJ 07834
(973) 769-8403
Rob was my boss from 2016 to 2019.
Pat Esposito
Founder/Owner
Pat's Transmissions
48 Commerce St.
Chatham, NJ 07928
(973) 464-3071
Pat has been a friend and mentor throughout my life.
Koen Mutton
Founder/Owner
Koen Mutton Photography
Bieststraat 280
3191 Boortmeerbeek, Belgium
+32 497 25 20 84
koen@captionthisagency.be
Koen and his girlfriend provided me hospitality and guidance during my studies in Belgium.
Timeline
Guest Service Agent
Kixby Hotel
2022.06 - Current
Front Desk Lead
The Grand Summit Hotel
2022.04 - 2022.06
Guest Service Agent
The Bernards Inn
2021.11 - 2022.06
Front Desk Agent
The Grand Summit Hotel
2021.08 - 2022.04
Student Intern
Thracian Hoteliers Ltd.
2021.03 - 2021.06
Bachelor of Science - International Tourism And Leisure
Thomas More University of Applied Sciences
Study Exchange Program - Tourism And Recreation
AWF Warsaw
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