Jessica Meyer
Doubletree By Hilton
PITTSBURGH,PA
9
years of professional experience
Dedicated professional with a background in guest services and care coordination. Known for strong organizational skills and effective communication, contributing to seamless front desk operations and enhanced guest satisfaction.
Work History
Guest Service Agent
1 Year- Delivered customer service to guests during check-in and check-out processes
- Compiled and analyzed daily performance reports for management review
- Regularly updated room inventory to ensure availability and accuracy
- Managed and reconciled third-party billing for accurate financial tracking
- Created and confirmed reservations for guests using property management system
- Run Daily Reports
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
Supervisor
1 Year 8 Months- Supported front desk agents during shifts to enhance guest service
- Provide support for front desk agents throughout shifts
- Ensuring daily operations are completed
- Managed cash transactions at front desk and Cash balancing
- Managed and resolved guests' complaints to improve satisfaction
- Ensured completion of daily operations for seamless front desk functionality
- Trained and mentored team members to enhance service quality.
- Oversaw daily operations to ensure seamless guest experiences.
Prep Cook
5 Months- · Upheld cleanliness protocols in kitchen
- · Prepared ingredients and assembled dishes for efficient service to line cooks.
- · Maintained sanitation standards.
- · Restocked shelves with inventory items
- Prepared ingredients following standardized recipes to ensure consistency and quality.
- Collaborated with team members to streamline food preparation processes.
- Operated kitchen equipment efficiently while adhering to safety protocols.
Line Cook
2 Years- · Ensured cleanliness of kitchen areas during shifts.
- Operated kitchen equipment safely and efficiently, ensuring a clean workspace.
- Collaborated with team members to maintain timely food service during peak hours.
- Monitored inventory levels, assisting in ordering supplies as needed to minimize waste.
- · Cooked food to order and plated dishes attractively for optimal presentation.
- · Organized and sanitized workstations for the incoming shift.
- · Set up cooking line and prepared ingredients for daily operations.
- Prepared high-quality ingredients and dishes according to Cheddar's Scratch Kitchen standards.
Care Coordinator
4 Years- · Responded to patient inquiries and provided follow-up on concerns to ensure satisfaction and care continuity.
- · Coordinated appointment scheduling for new and established patients to optimize clinic workflow.
- · Scheduled procedures and obtained procedure authorizations.
- · Scheduled appointments for new and established patients.
- · Managed patient medical records, processed payments, and facilitated check-ins and check-outs to enhance patient experience.
- Developed and maintained comprehensive patient care plans in collaboration with healthcare providers.
- Utilized electronic health record systems to track patient progress and maintain accurate documentation.
- Managed patient records, ensuring accuracy and compliance with healthcare regulations.
- Conducted regular audits of medical records for completeness and consistency.
Education
GED
Skills
Front desk operations
Customer service
Guest communication
Issue resolution
Customer issue resolution
Billing management
Payment processing
Cash handling
Service policy compliance
Special requests handling
Client relations
Writing and verbal communication
Customer rapport
Case management
Documentation
Patient education
Organizational skills
Scheduling
Medical terminology
HIPAA compliance
Timeline
Guest Service Agent
Doubletree By Hilton
07.2025 - CurrentRead More
Supervisor
Embassy Suites by Hilton
11.2023 - 07.2025Read More
Prep Cook
Chili's Bar And Grill - Brinker International
06.2023 - 11.2023Read More
Line Cook
Cheddar's Scratch Kitchen
05.2021 - 05.2023Read More
Care Coordinator
Gastroenterology Associates Of Gainesville
10.2017 - 10.2021Read More
Lanier Tech Adult Learning Center
GED
Read More